Inspiron 15R 5537 helmet is not recognized.

So I bought 5537 yesterday with win8. When I plug my headphones, it is not recognized. Audio continues to play through speakers. I've seen people with the question the other way where speakers did not work for them but because of helmet. The helmet is not a microphone (this is the problem?) I have tried many headphones, none of them have been recognized. I was on the last commands of Realtech, I uninstalled to try if it works. But still not a go. :(

Ashwas
The helmet is not a microphone (this is the problem?)

This should not be a problem. The headphone jack ("combo") will work with a smart phone earphones headphones or with ordinary headphones. The problem with taking the combo, it's that it will work only with smartphone headset microphones, not ordinary microphones.

If you had a problem caused by the wrong configuration, then re - install the audio driver would fix it. Try to reinstall the Realtek driver and if it does not then you probably have a hardware failure. Contact the technical support. You also have the option to return the laptop in the short period of return.

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