Install Flash Player ends; Videos say I need to update my Flash Player.
Hi all
We have a customer who gets an error on YouTube he need to upgrade Flash player to view this video. Running through an installation of Flash player, Adobe Download Manager, and the manual download, ends without error. The search in the list of programs in the control panel shows as being installed, but video will not play again. Looking in manage add-on in IE doesn't show any mention of Flash Player as being there.
-Windows 7 64 bit
-J' checked that I use the 32 bit IE
-Hand uninstall / reinstall of Flash Player says ends, it does not help
-Uninstall / reinstall Java does not help
-Internet in the Internet Options window reset does not help
-Checked the settings that not blocked ActiveX
-Disabled Trend Micro, did not help
-The system has been infected recently, has been cleaned with Spybot / MalwareBytes / Spyware Blaster. Uninstalled all three, did not help
-Installed the old version of Flash, version 9. This installer also said it completed successfully, but also does not work.
I'm at the stage of ideas. Any help appreciated.
Hi, here is the procedure that has been useful to many users with Malware issue.
First download and SAVE FP uninstaller on your desktop:
http://kb2.Adobe.com/CPS/141/tn_14157.html
Next move the archived site http://kb2.adobe.com/cps/142/tn_14266.html download the Flash Player 9.0.280 21.8 MB on your desktop. It is a zip file.
Search and extract: Internet Explorer flashplayer9r280_winax.exe and place it on your desktop. (1.46 MB)
Download the FP for IE Installer and SAVE to your desktop:(latest version)
http://fpdownload.Macromedia.com/get/flashplayer/current/install_flash _player_ax.exe
Once you have on your desk, using the administrator account, you CLOSE all browser windows.
Disable all anti-virus programs & firewall if it is other than Windows Firewall
Look in your tray (area near the clock) system for instant messengers, yahoo, aol, etc and turn them off.
Your computer, run the program uninstall and when it's finished, Reboot (restart).
Check and make sure all THE anti-virus & Firewall (if needed to be) are always disabled.
Run the Setup from vs 9 and when you're done, restart your computer
Test your browser here and you should be able to see the Flash animation (spin) logo and the Flash Player version must be listed.
http://www.Adobe.com/software/Flash/about/ Must vs 9
Now, you run the program to uninstall again to uninstall vs 9, when finished, restart your computer
Check again to make sure that the Anti-anti-virus/firewall are always disabled.
Run Setup vs 10.2.152.26 and when you're done, restart your computer.
Then test your browser and you should have now installed 10.2.152.26 vs. If you can see the logo Flash animation (spin), then you have probably Shockwave Flash Object in IE addons, so check that.
You may want to print these directions to make it easier to follow.
Let me know if you have any questions.
I should mention for not trying to use the links directly from any email, they have a problem.
Thank you
eidnolb
Tags: Flash Player
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