Installation of additional software on ESX

Hi all

I had the document in the past, but he lost, can someone point me to some official VMware documentation which indicates whether it is good or bad to install any additional software on the Console of the ESX Service.  I have a customer who complains about (the only one out of many oethsr) performance issues and they want to install a software on ESX 3.0.3 U3 to show that performance issues come from the host itself and not their application.  Virtual MACHINE running this application that is MS Server 2003 1vCPU 1024 MB RAM VMware tools so far, VIC performance shows that they use now, but up to 25% of the resources allocated.

So I need official documentation to show whether it is good or bad to install additional software on ESX, I really think it's ther app and not ESX.  It is always so easy for the clients used in the physical world to blame VMware for their performance issues.

Thank you.

I just found this doc for ESX 3.x:

http://www.VMware.com/PDF/esx_3p_scvcons.PDF

André

Tags: VMware

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