Installation of device HP Solution Center is not complete

I have a PhotoSmart C7280 all-in-one printer works as a printer in Ethernet network.  My PC is a HP Pavilion Slimline s5280t running Windows 7 Pro 64 bit.  I had the printer for longer that I had the Pavilion.  I use HP Solution Center at least once a month to copy documents in PDF format for a job that I have.  Yesterday, I tried to use it and got the error "device is not complete.  Uninstall and reinstall HP Solution Center did not work.  I did some research on the forums and found the discussion of «records starting with 7Z.»

I ran the Uninstall_L3.bat last night. He uninstalled everything.  I then downloaded the drivers on the HP site, once again. When I ran the installation, it failed because "a file is missing.  He has not said what file.  He created a 'solution' for me, basically going through all the steps to make sure that the printer and the router are working (they are) and the printer was on the network (IE).  I then downloaded the drivers AGAIN and again ONCE had a "missing file" error on installation.  And my printer has been uninstalled.  And I have a NEW suggestion from HP that I should reinstall after turning off all my startup tasks and reboot.

If the driver package for the C7280 is defective and right now I'd bet money that it's telling me to turn off my startup list, which has not changed in the month, will not help.  Because my printer is no longer under warranty (hey, my PC is out of warranty), I don't expect any help from HP.  I hope that some other users will be able to offer something that will work. I'm about to go back on the CD supplied with the printer and install from that.  Help?

Sorry, you had a difficult time getting the solution center to work.  You have certainly done all the basic steps and advanced to make this work.  I always keep a forum post stored on my computer that supports troubleshooting the solution at a different level of the Art Center.

-HP - SOLUTION Solution Center installation problems! --

I recommend reading this post to review the comments and see how to play the stages and how some problems are exposed.  Certainly, it treats missing files that you referenced.

I usually just scan using paint or Windows Fax and Scan as soon as I can print as it is just a little more easy to work in the registry of a HP computer.  So please be careful if you choose to go in the registry.

First thing first, I recommend you to create a different user account in the control panel with the admin rights, then by running the installation disk in the second user account before you attempt anything in the post on the forum above.  This will eliminate any conflict from previous attempts on the main user account.

I really hope it works for you!  Let me know error messages that you get when installing with the disc.

Tags: HP Printers

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