installation of games that I buy at the store

Hello

I just bought some games that I bought in a store, but when I insert the disc, nothing appears to ask me what to do. I then follow the directions on the case who say to go in my computer just click on the e drive then click on explore to find the launcher and the downlad but nothing happens. I tried to download turbo tax as well, and still nothing. Help, please.
Thank you

Hi maryann6,

Looks like you may have a hardware problem with your CD/DVD drive. You are able to read all disks you put in (like music CD or other programs)? If this is not the case, go to Device Manager and check the status of the device.

To do this, click the Start button, right-click on computer, click Properties, and then click Device Manager in the left column.

In the Device Manager screen, double-click on CD-ROM/DVD-ROM drives, and then double-click the device listed under the DVD/CDROM drives. In the device status window, I must say that the device is functioning properly. If this isn't the case, you will have to solve the reader to find the problem. It may be a loose cable or a faulty drive.

The question may be able to be corrected in the fllowing the steps on the following link:

http://support.Microsoft.com/kb/314060

Your CD or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or a DVD. This issue would have occurred after you installed, uninstalled or updated a program or Windows Vista.

Hope this has solved your problem. Let us know if you need more assistance. Dave D
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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