Instant ink sent to the old address

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  Hi EddySims,

  Thanks for posting your query in Microsoft Community!

  I understand that you are not able to download the app from the store Windows applications as it has the old email address.

  Please answer the question

  (1) have you tried to connect with the new email address?

  (2) did you get an error message?

  If this only happens in Windows Apps store, I suggest you follow the steps below to reset the cache to store and see if it works very well.

  (a) press the Windows key + R

  (b) type WSReset.exe and press OK

  See also,

  What to do if you have problems with a soft:

  http://Windows.Microsoft.com/en-in/Windows-8/what-troubleshoot-problems-app

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  Thank you, Janet D

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  -http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html

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  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

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  You can change the pref keyword. URL on the topic: config page to use Google's "I'm Feeling Lucky" or "Browse by name" Google.

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  Hello

  Thanks for posting your query on the Microsoft Community.

  To better assist you, provide us the following information:

  1. don't sign with the same Microsoft Account with which you have created the account of family safety for your child?

  2. while creating account security for your child's family, have you associated this Hotmail account it?

  3. What is the version of the Windows operating system?

  I suggest using the new Outlook.com account and try to reconfigure parental controls. Check if it helps.

  http://Windows.Microsoft.com/en-us/Windows/set-up-family-safety

  Meet us with information, so that we can solve the problem.

  For any Windows help in the future, feel free to contact us and we will be happy to help you.

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