Integration of business with CIM data

Hello

I have a few questions:

1 - What types of databases can be integrated with ICM? ODBC?

If Yes, are we not to install the ODBC driver before configuring the lookup tables in Configuration Manager so that we can use the node search for DB?

2 - Application Gateway allow a search for any type of database?

Thank you very much.

Installed and configured DBWorker can only search on a Microsoft SQL Server database. You configure the connection information (host name, user and password) SQL in the registry for the router and configure the table and query in the script editor and Config tool. There are a number of restrictions in DB search.

So, no - you must install any driver. The DBworker process can manage the connection and run the query that you are configuring.

An Application Gateway is a totally different beast.

You can do one of these Unix in C, Windows in VB.NET and so on. The Protocol between she and ICM is well defined, but the principal server can do what you want - talk to a database, a web service, read a file.

Cisco dislikes what it does on this side, as long as it includes the requests and responses and supports the heartbeat thread.

The third way to make a DB business search is IP IVR or CVP (I guess UCCE). You can write custom Java classes to talk to any database, any web service and so on.

Kind regards

Geoff

Tags: Cisco Support

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