Intel IMSM stopped working - restarts when in normal mode and will start in safe mode

My husband's laptop computer does not in law, its starts to load in and windows then comes with windows has a problem and closes, then it will try to restart. I put in safe mode and check the problem and solution page and it comes up with Intel IMSM driver does not work correctly and tells me to go to the site of ASUSTek computer to download the latest version, I've tried and tried but makes no different. Tried to pass on the ASUS site but still no luck and it doesn't load in the ASUSTeK recovery disk that cam with it. Any ideas. Thank you. Alison

check this
BTW I did a clean boot

Tags: Windows

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