Intelligent previews does not work in the library module, but visible in the develop module

Hello

Essentially in the title, I get a blur and a "loading" message that complements never completely in the library module that I zoom... but when I visit the development module that it loads very well as I zoom 100%. Could there be a problem with the smart preview files? someone sent me these lr db of for me to work on locally/offline, so I don't have access to the original files. How can I fix it?

Hello

Sorry for not update earlier - the customer told me that download may be stopped somehow, which probably explains why it does not completely load.

Tags: Photoshop Lightroom

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