iOS 10 video playback stops working until you restart

I have an iPad Mini retina, and since the upgrade to iOS 10.0.01, a short period of use causes videos to stop working.

Videos in Safari, Chrome, YouTube etc. appear in the cache (saturated with progress on the top bar), but no response to play. The first image of a video appears, but only in the form of static image. I am able to change the static image displayed by rubbing them at any point in the video, but playback will not occur.

The only thing that allows video playback is again restart the device (apps force closing, locking and unlocking etc. doesn't help).

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Hello, Sunkai!

Thank you for using communities Support from Apple. I understand from your post that you're having trouble playing videos on your iPad mini; the video will start but will be stuck as a single image, as if the buffering and never take back (at least until you restart). I mainly use my iPad for watching videos, so I know it's important that they play in fact; I'm happy to help you!

I have some troubleshooting I can offer to you. Before you begin, create a backup of your iPad using iCloud or iTunes, following the instructions here: How to back up your iPad, iPhone or iPod touch

Once you have your backup, try the following steps, in order. A video test after each step and will stop when the problem is resolved.

  1. Make sure your iOS software is up-to-date. In the last week, iOS 10.0.2 came out. Use the following article to get help update: update the iOS on iPhone, iPad, or iPod touch software
  2. If this happens on a Wi - Fi connection, try restarting the network you are using from the router or the modem (if possible). If it is a private (for example, your home network) WiFi network, try to remove all the devices on the network, then by simply adding your iPad in return.
  3. Try a different network.
  4. Reset the network settings on your iPad under settings > general > reset > reset network settings. This will affect all personal data (like your photos, contacts, calendar of events, etc.) but it will remove saved passwords, and Wi - Fi networks one previously used settings APN or VPN and all paired Bluetooth device.
  5. Restore your iPad settings, following the steps described here: use iTunes on your Mac or PC to restore the iPhone, iPad, or iPod touch to factory settings

    Once the restore is complete, configure the iPad as a new device (i.e. without using the backup that you created earlier, at least temporarily). You can sign in iCloud, iTunes and App Store, iMessage and FaceTime with your Apple ID test then a video.

    If the problem is resolved, you can restore your backup by the information here: restore your iPhone, iPad or iPod touch from a backup

Have a great day!

Tags: iPad

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