IP address 0.0.0.0 HP 6940

Our HP Deskjet 6940 began to have a network connection problem, only after we bought it for a few months. Nobody touched something or nothing changed. The ethernet led is off. Tried power turned off/turned on the printer, disconnect/reconnect ethernet cable, print reset, reboot router, etc. Nothing works. Printer report shows the IP address of 0.0.0.0 and 0.0.0.0 same for subnet, default gateway, DNS, URL. Is the network adapter that is broken for this printer?

Even if DHCP does not work, you should get an IP address automatic auto assigned to the printer that has the form 169.254.x.y. Since you get 0.0.0.0, the printer thinks it doesn't have a "backing".

Given that you have tried to reset the printer (from this post), I'm afraid that the printer's Ethernet interface have been damaged.

One last test. Using a known good cable, connect the printer directly to your PC via a LAN cable. Check if the printer has created an automatic IP address.

If this does not work, replace the printer (it is still under warranty).

Tags: HP Printers

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