iPhone unlock: partially or totally?

I have an iPhone 5 running IOS 9.3.4

The phone was purchased through T-Mobile. After about a year, I presented a request to unlock my phone and they respected, and I was able to use the other overseas sim cards. No problems. I now use cell providing the services my voice, text and data. The service provides CC works very well in the area of California where they are present and they are supposed to have data in all other areas with roaming free. However, when I come to something like Wyoming, Montana or South Dakota, I am not able to use the data on homelessness. My phone will display 4 points of CC and LTE, but I can't my emails.

I contacted cell consumption on that and their response was: "you did not buy this iPhone with us so that we can not guarantee that it will work in roaming areas.

Now my questions:

(1) is it possible that my iPhone is not unlocked?

(2) if I buy a new Apple iPhone, how can I know that it will work on cell use?

Thank you

gpKen

What areas of Wyoming, Montana or South Dakota, are you? They are areas in large cities or in the country? If your service is running in the only area of California, but not the other, more than likely it is a coverage problem. Even if roaming data, if there is cellular coverage is sparse in other States, it does not connect.

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