iPod classic 160g displays no not in my computer or itunes

My ipod classic 160g does not appear in my old computer or itunes that was going on and was replaced by apple under warranty and does not always show with the new.  He spent over 2 hours on the phone with apple support with no luck, I am using windows 7 Home Edition.  It works on my other laptop which is windows vista

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Tags: Windows

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