iPod not recognized by iTunes?

I have iTunes installed on a computer running Windows 10. iTunes is updated to the latest version since this morning.

My iPod is a 7th generation Nano

Here's what I've tried so far:

  • Update to iTunes (the problem began before the update and persisted thereafter)
  • Reset the iPod (by pressing the menu and sleep buttons, or whatever they are called, until the screen goes black and then displays the apple logo)
  • Reinstall iTunes
  • Removal/installation/update driver iPod (my iPod appears under portable devices and tells the pilot because it is the latest version, attempts to manually install the driver in the iTunes folder indicates which is the driver already installed). I tried this before and after reinstalling iTunes.

However, I don't have an Apple Mobile Device driver. I couldn't find two solutions to do this, which has been updated the driver on the iPod, which did nothing. Another option involved to restart the Apple Mobile Device Service. Who also did nothing.

I also read that reformat the iPod through disk management has worked as well, but my iPod does not appear as a disk. In fact, it is not at all. iTunes opens when it is connected and says it cannot recognize it, but it does not appear under devices and readers.

On a strange note, I have an unknown USB device under USB controllers in device management. Out of curiosity, I unplugged my iPod, uninstalled and plugged my iPod back, time in which the unknown device is returned. So I guess it's my iPod (in the unrecognized State). You know not so relevant.

I am at one loss as to what else to do. The iPod still works, I can still listen to all music that has been synchronized to him before, but that's all.

This just started today. Every other time I connected the iPod, it was immediately recognized by iTunes and worked well. Seems that the problem is the absence of the Apple Mobile Device driver, if I was not able to fix this.

I have not tried to plug the iPod on another computer yet. The only other computer I have is an old laptop that takes forever to initialize. I will try that, after work and see if my iPod works on that one.


If you have already tried to reinstall iTunes and manually delete specific things like the drivers, you can completely remove iTunes and related software components

Remove and reinstall iTunes and software for Windows 7 and later versions - Apple Support components

Don't forget to uninstall the components all the listed in the described order.  Then, download and install the latest version of iTunes from here


Tags: iPod

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