Is impossible to cancel the membership of CC - customer support sent me here

Similar Questions

• Impossible to cancel the membership of creative cloud

  I want to cancel my membership creative cloud immediately. It is an annual contract with monthly payments. I followed all the prompts to cancel it and have not been able to.

  Hello

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

  Kind regards

  Sheena

• Impossible to cancel the membership, Downunder

  I had a year to join Adobe Creative cloud that expired Dec. 21.  I decided to not renew her subscription said I found that I was not simply to use as I had hoped for.  Thus, on 19 December, I started the annulment process.

  I followed links easy to find online and eventually landed on the form https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp.  The Online Chat option was not available (clickable) and the phone option was available Monday-Friday, 05:00-7 pm PT.  That's fine if you are based in the United States but, uUnfortunately for me, I am based in Sydney Australia.  This period before the end of the year is particularly busy and I have found that whenever I was able to work around that he was outside the window of contact reported.

  I managed to contact Adobe After the summer vacation on Jan 11 PT.  However, I was told that my subscription was renewed and I had to pay cancellation fees.  I explained that I had not used the service within a few months, but said flatly I would not able to cancel without paying cancellation fees * and * I had indeed used the service (I blame the service update for it - it should be set to Adobe).  Unhappy with this I asked an escalation.

  I was contacted by the Manager of the climbing overnight who sympathized somewhat and offered to give up 50% of cancellation fee (USD$ 56 - AUD$ 80 - I think).  The subscription is AUD $ 10 per month.

  
  

  To summarize:
  

  
  

  1. the only time you can contact support are from 05:00 to 19:00 PT * according to the Web site *.  The chat feature is not available outside of these hours.

  2. their system does not have a complete abandonment of cancellation fees.  Who would build a system so rigid?

  3. the allegation that I continued to use their products despite my request that I hadn't done in months.  I think that their testimony is based on the traffic generated by the Adobe update that has been installed - but it is the conjecture

  4. why force someone to use the media to cancel a service in the first place?  What purpose is there for that?
  

  
  

  For a company the size of Adobe, I think this is totally unacceptable.  If you're going to force people to use the media to cancel a service and support available 24-5.  I find extremely ruthless renewal tactics that makes for a terrible customer experience.

  As a result, Adobe agreed to not apply cancellation fees.  Kudos to Adobe for this.  I still want to see the problems fixed, but this goes a long way to restoring my faith in Adobe.

• How can I cancel the membership

  How can I cancel the membership

  Hello

  Please contact Adobe customer care http://helpx.adobe.com/contact.html

  • Remember that you are logged on the page with your Adobe ID.
  • Select your product and what you need help with
  • Click on the blue box "still need help? Contact us. "

  Please go through the help of document https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

  You can also see https://www.adobe.com/misc/subscription_terms.html

• Hello, I would like to cancel the membership: the photographers creative cloud Plan (annual plan).  Please help Caroline

  Hello, I would like to cancel the membership: the photographers creative cloud Plan (annual plan).  Please help Caroline

  https://helpx.Adobe.com/creative-cloud/help/cancel-membership.html

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• Attempts to cancel the membership, he would not even give me the option.

  Attempts to cancel the membership, he would not even give me the option. I always will be?

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

• can't cancel the membership creative cloud

  Hello

  I currently use accession creative cloud and I want to cancel temporarily, but each time I access my account and go to 'manage plan' to cancel the membership, the page says "404 error", so I can't cancel.

  Help, please.

  You can also refer to:

  FAQ: How to cancel my membership creative cloud?

  and

  FAQ: How to contact Adobe for support?

• its ridiculous... I asked for the plan a month and cloud it recharges on a monthly basis and now when I try to cancel the membership that it does not show the desired option...

  its ridiculous... I asked for the plan a month and cloud it recharges on a monthly basis and now when I try to cancel the membership that it does not show the desired option...

  Cancel your membership creative cloud

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• Impossible to cancel the account - in absolute circles

  Hi Adobe if you read this,

  Deliberate or not, it seems that members like me are never going to be able to cancel a subscription via a less cumbersome way. I went with vigilance following instructions on how to do to cancel a membership Adobe - should I CONTACT (?) you guys to inform him of my decision to do so. Ironically, no other way in addition to writing in a forum was recommended to do so. SERIOUSLY? Is there really no other standard way or a simple click of a button to cancel a membership?

  Please process my request here to cancel my subscription . I believe that I don't use a subscription paid in 13 days and could be eligible for a refund. It's really frustrating.

  Please see: cancel your creative cloud membership

  In case face you challenges in the cancellation of the membership. Contact technical support:

  Contact the customer service

  Concerning

  Megha Rawat

• Cancel the membership is so hard or not?

  Cancel the membership is really a difficult procedure. Not really friendly even tried ' Please make sure you connect to http://www.adobe.com/ before contacting our support team directly at the Contact customer service. "

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <==> NOTE DAYS AND TIME

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Error that we are experiencing some problems, please try again later. If the problem persists, contact customer support.

  

  We are experiencing some problems, please try again later. If the problem persists, contact customer support.

  the man not this new, I remember once I order my phone and plan of Republic Wireless a few years back.

  Had the phone for a month and no one could help me and never had the phone works...

  Now this new... paid... and can not even download or get help... what a drag...

  what I know is... on the 13th day. I'll cancel this...

  uninstall all cc including the application of cc office.

  clean your computer of files cc by http://www.adobe.com/support/contact/cscleanertool.html

  Restart your computer (do not skip this)

  Reinstall the cc desktop application, https://creative.adobe.com/products/creative-cloud

  Use the desktop application to install your programs and the cc events

• I'm really angry at the attitude of Motorola customer support

  I'm really angry at the attitude of Motorola customer support

  I'm sorry to hear that. It is a community of support-to-peer. If you need help, by a representative of Motorola, you can visit http://www.motorola.com/support

  Mark

  Support Forums Manager

• Zune and Windows 8 "error reading the Zune software cannot access important data on your Zune." Try to disconnect and reconnect it. If the problem persists, contact customer support. "

  I have a Zune and Windows drive * on my desk. Everything worked fine until today while I got the following messages. In Zune: "Error reading the Zune software cannot access important data on your Zune. Try to disconnect and reconnect it. If the problem persists, contact customer support. "" Then on the computer: "USB device not recognized." "

  I have a Zune and Windows drive * on my desk. Everything worked fine until today while I got the following messages. In Zune: "Error reading the Zune software cannot access important data on your Zune. Try to disconnect and reconnect it. If the problem persists, contact customer support. "" Then on the computer: "USB device not recognized." "

  Message error "the Zune software cannot access important data on your Zune.

• I can not download the trial version after effects CC show me a message in the page: we are experiencing some problems, please try again later. If the problem persists, contact customer support.

  I can not download the trial version after effects CC show me a message in the page: we are experiencing some problems, please try again later. If the problem persists, contact customer support.

  [Ask in the correct forum allows... Left non-technical Forum Lounge for forum specific program... MOD]

  Maybe it's a false error that hides the real problem... a 32-bit computer

  You MUST have a 64-bit computer and operating system... What is your computer?

  -http://windows.microsoft.com/en-AU/windows7/find-out-32-or-64-bit

  -Programs are supposed TO not view or download if they are not installed on your computer

  -http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html

  MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

• Hi, I have a problem with the download trial version of adobe after effect cc. When I want to download instad of download there are massage: we are experiencing some problems, please try again later. If the problem persists, contact customer support

  Hi, I have a problem with the download trial version of adobe after effects cc. When I want to download instad of download there are massage: we are experiencing some problems, please try again later. If the problem persists, contact customer support. What seems to be a problem? Thank you

  Please try after effects configuration required for Mac OS and Windows

  Concerning