Is it possible to accidentally send unsubscribed contacts?
I understand and this seems to be supported by tests, is that there is no way that you can accidentally send e-mail to a contact who has overall unsubscribed at some point in the past. However, I fear that it would be possible to accidentally send email in certain circumstances, for example:
- The contact has been deleted from the database, and then subsequently added in (with the same e-mail address)-this doesn't seem to be a problem, the remains of unsubscribed status.
- Contact has been previously unsubscribed, but then a subscription worldwide update rule is applied to the contact and contact record indicates that the contact is subscribed to global - surprisingly, this doesn't seem to be a problem either. Even if the contact record shows the status in the world subscribed, contact is always excluded from emails and gets stuck on the step of the email with the status ' excluded e-mail: global unsubscribe. "
Can anyone confirm that these scenarios will not actually lead by sending email to the unsubscribed contacts? Is there another way, you can think it could happen, and what will happen in this case?
The only way to do that is actually chosen to include those who are unsubscribed, E9 and E10, very explicit gestures you make beyond to allow that to happen (transactional Emails and Contacts désabonnés: how to set up the subscription in Eloqua process). So essentially, it's not an accident to do this
Tags: Marketers
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