Is it possible to meet a group of pickup if you're on the phone?

I have a user with a standard IP 7942 phone with a unique DN on a CUCM 8.1 server.  She can place a call on hold and make or receive a new call.

However, it is also part of a group of call Pickup.  She says that it is not a programmable option to get a call from this group of collection if she lies on its current line.

Is there something that can be set to enable it to meet the group collection if it is currently on the phone?

I know it's very basic... If there is something else that I need to include wise configuration, please let me know.  I don't want to clutter up the question.

No pickup softkeys are available as in the hook, or States call off the hook, you won't find them in another State of the call

Tags: Cisco Support

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