ISATAP #4 card cannot load drivers

I just bought a dell studio.  my ISP is at & t with a 2wire506 of the entry door.  In the computer laptop is vista for home and I did a contective wireless and everything went well.  But the 2wire says with connective limited.  I discovered that I can't go on the internet.  system says 'not connected to the internet.  entered management devices, and discovered that the isatap #4 card did not work properly. error 31 (cannot load the required drivers) for this device.  My main hub is a desktop computer (gateway) with windows xp.  I tried to use the local network with a PPPoE connection, but it does not connect unless I plug in the line.  can you please help so I can use internet on the laptop.  and I'm supposed to be private or public wireless.  \
Thank you
the scorpion Queen

Hi Queen of Scorpion,

In my experience, Microsoft ISATAP with error code 31 is a question can be ignorable. For more information, please see the following article:

(KB932520) On a Windows Vista-based computer, the Microsoft ISATAP map appears with a yellow exclamation mark next to it in Device Manager, and you also receive an error message

http://support.Microsoft.com/default.aspx?scid=KB; EN-US; 932520

In this case, I suspect this problem caused by network adapter missing or damaged. Please first reinstall the driver for your wireless card. Then try to reinstall Microsoft ISATAP by using the following steps:

1. in the Device Manager, right click on the element of Microsoft ISATAP and choose uninstall.

2. in Device Manager, click Action, and then select Add legacy hardware.

3. click Next and select install the hardware that I manually select from the list (advanced user), click Next.

4. Select network adapters and click Next.

5. Select Microsoft in the Panel on the left and Microsoft ISATAP Adapter in the right panel.

6. click Next and complete the remaining wizard.

Useful article, you can consult:
http://windowshelp.Microsoft.com/Windows/en-us/help/b3c6477e-1111-4B9F-A52A-fffdc51e9c901033.mspx

Please let us know if you need additional assistance.

Kind regards
Anthony
Microsoft technical support
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Tags: Windows

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