Issue by logging in on the laptop.

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• Several passwords for pop account are lost and the remote DESKTOP connections is no longer have registered credentials after logging out of the laptop to the domain and rebooted.

  Original title: passwords lost after reboot

  I have a user with multiple pop accounts and multiple rdp servers to which it connects

  When the laptop is connected to the domain he is allowed to save the credentials of rdp as usual and also its pop accounts work fine

  If the laptop is removed from the dock and hibernating come off hibernation works very well

  the problem starts when it restarts in fact the laptop when it is on the road.

  When he goes in outlook passwords for pop account are lost and all its Remote Desktop connections is no longer have recorded identification information

  his outlook passwords will save is no longer and rdp connections will save is no longer

  Once he returned to the office and connects back to the field all his pop account passwords are restored, the credentials of the rdp remain missing, but it can re - save them

  any ideas where to look for problem

  I also noticed inot laptopn with another user and will not experience the issue

  Hi, Robert Allen,.

  Thanks for posting your question in the Microsoft Community Forum.

  According to the description, you have a user facing problems with multiple pop accounts and rdp credentials when the connection / disconnection of a domain.

  Since the problem is associated with multiple pop accounts and rdp credentials when the connection / disconnection of a domain, the question you posted would be better suited for the IT Pro on TechNet public. I would recommend posting your query in the TechNet Forums to get help:

  Windows 7 networking TechNet Forums

  It will be useful.

  Let us know if you need help with Windows related issues. We will be happy to help you.

• Cannot log on to the laptop

  My microsoft account has been changed to create a link to my gmail account, from a hotmail account, and now when I turn on my laptop it seems have connected my laptop to my gmail account and request a password. If I get the word password gmail is not recognized, I changed the password on another device, but to aid which does not work. If I get the password for the hotmail account that does not work either.

  Hello

  The problem was solved by putting my Gmail account in account recovery page reset in this way rather than reset on the page of Google and Microsoft. Then I was able to connect to my laptop. Then I ungrouped my logon with an email address (which I didn't ask for, so I don't know why it happened), then I went to my user account to change my local account, and then only could finally remove the need to enter my laptop by using a password, which is how I have used my laptop the day before this issue was raised.

  The automatic association of my account gmail on my laptop has been the problem, I didn't ask for this to happen but, it seems, creating a Microsoft account, I had to do to get an APP for my printer and then linked my laptop to this account without me this setting.

  Fortunately, I have disconnected this association, but he wasted all of my Sunday afternoon!

• Not allowed to log on when the domain is not available

  Hello world

  I have setup a T500 on the area of the company and when I try to log on to the laptop when a connection of field is not available for example from home. I get "you are limited to using fingerprints only to connect. But the fingerprint system is currently unavailable. Please contact your administrator"pop up message box. However I have not enrolled in the connection of the fingerprint.

  Thanks for any help on this.

  Rhys

  Have found the solution. It's easier that I thought it would be.

  I logged the area. Open the lenovo fingerprint software. entered my password, which allowed me to go into the options and uncheck the box "logon of fingerprints only", and then closed the lenovo fingerprint software. Then I disconnected and disconnect all network connections and could open a session with just by typing the user name and password.

  Hope this helps someone else.

  Rhys

• Recovery of DNG issue: I have photos stored on an external hard drive which have previously been imported into Lightroom and converted to DNG.  The laptop on which I was running Lightroom died and I had to replace the hard drive and rebuild the

  Recovery of DNG issue: I have photos stored on an external hard drive which have previously been imported into Lightroom and converted to DNG.  The laptop on which I was running Lightroom died and I had to replace the hard drive and rebuild the computer.  In the process of my Lightroom program and catalog related to these images have been lost.  When I re-associate these photos with my new installation of Lightroom and a new catalogue is there a way to retrieve the keywords or other changes or metadata catalogue Mountaga?  Is any of this information embedded with the imge DNG file or was it only in the cataloght lost on my failing hard drive? I re-import just as if it were new images with no prior treatment of Lightroom?

  By default, LR saves all changes in the catalog, and that applies to any type of file.

  Optionally, you can save changes to the file as well, for raw files owners, this will create a xmp file - for DNG that changes are going to be cooked in the file, without additional xmp file.

  But it does not default. Go to the catalog and parameters under the control of metadata automatically save changes to XMP.

  Unless you do this, the changes are saved only in the catalog.

  Hope this makes things clearer.

• Facing issues installing the drivers for the laptop

  I'm trying to install the drivers updated on my dads laptop and I can't access the internet from him so I tried to download the driver on my laptop, it has burned to a disc, and I can't get the data on the disk to show when I put it in the laptop that I am trying to update.

  Microsoft recommends that you get only your drivers form the company that manufactured the equipment.  The version of Windows Update are drivers for only a minimum feature and will not have the best performance, speed, reliability and battery life.

  I would not use function "Find updated driver" of the Device Manager to update the driver, because it's also MSHQ laboratories. The manufacturer who build computers and devices must send their drivers to Microsoft to have qualified (tested) and certified before being added to this database.  Some companies are reluctant to do this (look at how long it takes Verizon to send new updates of phone users) and some are not all even bother or don't do that rarely (rather than when a new version is available) for the Windows driver database may be obsolete or have just never the right one.

  Better to go to the website of the company that made the webcam and download it directly.

• HP Pavilion 15 laptop: The laptop has been shutdown automatically

  Hello!

  I've been using this laptop for almost a year now and it has never happened before with me. While I was working on the laptop, it stopped all of a sudden. Any order of work which includes the display, the light power, HDD witness, all but fan of led. Fan was working at a speed much more than normal.

  I tried pressing the power button, long pressing the power button to force the system to stop, as I tried to connect it to the charger, but nothing has changed. It were not protesting same power cable connected light. It was so weird to me. My battery was around 40% at the time of closing down.

  Finally, I removed the battery and inserted a second time to restart the laptop.

  I was just to find out what happened and why it happened all of a sudden. Given that it was the first time, I don't want it happen again in the future. So, if someone can tell me why it stopped all of a sudden. Is there any log that is stored in the PC for such events, I can give you, but you must tell me where could I find.

  Thank you

  Hello

  Thanks for posting in the HP Support forum.

  These things can happen because of hardware problems or software issues. From what you describe, it actually froze, did not stop automatically. You're the one who took the dough to force stop.

  You can view these HP articles on similar situations:

  > > http://support.hp.com/us-en/document/c03408309 (Win 10, 8.1, 8)

  > > http://support.hp.com/us-en/document/c01896793 (Win 7)

  Given that this only happened once so far, I would recommend you don't change anything at the moment, but just check a few things to ensure the most critical parts are OK.

  -You can go to start > > settings > > Control Panel > > administrative tools > > event viewer to examine the most recent activity log.

  You can check the logs of Windows (System and Application).

  Please, do not be afraid if you see a lot of red or yellow points - not all of them critical - it is a simple logging system

  -You can search your computer for malware/viruses to make sure there is not everything. Some may cause locks.

  You can check with the free tools like these:

  Kaspersky TDSS Killer > > http://support.kaspersky.com/us/5350

  ESET Online Scanner > > http://download.eset.com/special/eos/esetsmartinstaller_enu.exe (www.eset.com)

  Sophos HitmanPro > > http://www.surfright.nl/en/hitmanpro

  Remove all threats if found

  -Check the status of Windows Update in Control Panel and it is not set to automatic, but rather the value in order to warn you before you download and install updates. Sometimes, if a updates takes longer to download/install, a computer might freeze.

  -You can check the hardware in your computer for hardware problems. Here's how:

  > > http://support.hp.com/us-en/document/c03467259

  > > http://support.hp.com/us-en/document/c03467259#AbT1

  Once you load the UEFI material diagnosticsPlease, perform the Test System > > quick test

  It will quickly check the most important components such as battery, RAM, HDD, motherboard, processor

  Let me know what you were doing, what the results were.

• Win7 log in problems: "the referenced account is currently locked and cannot be saved in.

  I've seen a few posts related to this error, but nothing of quite like what I feel... My service company COMPUTER is perplexed and they have tried a bunch of stuff at the end server without result, so want to recreate the image on my computer, I don't want to just cause it's a pain.

  I have 2 computers in my workplace. A desktop and a laptop both running Win7 that connect on the server in domain of companies. I use the same username and password for both, of course.
  The problem is with the laptop. Occasionally when I try to log in, I get a notification "the referenced account is currently locked and cannot be saved in" and I can not connect. However, if I unplug the network cable and try it, it works. If I plug the power cable back in and lock the computer, restart the whatever, I can connect properly. However, after a few hours or days, it does the same thing.
  So I'm not completely locked out of the system. It's really annoying to have to disconnect the network like that.
  It has not always done this... It allows to work very well, but it seems to have just started for no apparent reason. The main difference between laptops and desktop, is that the laptop has Symantec PGP Whole Disk Encryption, while the office is not.
  Any thoughts on what may happen and what can I do about it?

  Hello

  I suggest that you post the application on Microsoft TechNet forum because we have experts working on these issues. You can check the link to post the same query on TechNet:

  http://social.technet.Microsoft.com/forums/Windows/en-us/home?Forum=w7itpronetworking

  Please do not hesitate to contact us if you have other questions related to Windows.

• I can't log on to my laptop running windows 8.

  I can't log on to my laptop running windows 8. It says PC is offline please enter last password.

  my password is correct, my wifi works, but I can not connect.

  HI luna2300,

  Thanks for posting your question in the Microsoft community forum!

  I understand that you are unable to connect to your laptop due to problem of password.

  I will guide you on this issue.

  I want to check the link to reset your password.

  Return to your Microsoft account if it has been compromised.

  http://Windows.Microsoft.com/en-us/Windows-8/get-back-blocked-hacked-account

  Please report if you have any questions. I will be happy to provide you with the additional options that you can use to get the problem resolved.

• I can't open a windows session that mouse and the keyboard of the laptop are not working

  I had problems after trying to remove my hard drive security software, so I tried to run the Microsoft System Restore. It has not then I ran then ran the program to repair the disk supplied by HP with the notebook.

  The result is that the laptop seems to start ok but when the log on window appears that I can't do as the full implementation of the mouse or the keyboard. The laptop is under XP SP3, but after the repair process, it now seems to be Build 2600 xpsp SP"rtm 040803 - 2158 Service pack 2.

  The laptop is a HP Pavilion dv4232EA

  I can solve this problem of the mouse and keyboard without reformatting and loading of software?

  If not, is there a way to recover some data from HDD files before reformatting?

  nvsm1

  Hey nvsm1,

  I'm sorry that you run into this problem starting. Absolutely, there is a way to get hold of these data. Better yet, it's free too! You can use a LiveCD. The link below has all the information you need on creating a LiveCD and how to use it to recover your data. That case is due to infection by the virus, but it can be used in all cases where the Windows operating system has become corrupted and does not start (drops physical, boot manager or viral infections is damaged).

  Recovering data using a Knoppix LiveCD

  Because the repairs go well, the best next step would be a total reformat Windows, unfortunately. You pourriez give repair one more try, but I think it will finally take a reformat. I would recover the data first before trying an alternative remedy.

  Please let me know if you have other issues with Knoppix or whatever it is. Let me know the results when you get a chance

• Cannot open email in Hotmail via Firefox. I have Vista installed on the pc and Windows 7 on the laptop, but cannot access all the features of Hotmail.

  Cannot open email in Hotmail via Firefox. I have Vista installed on the pc and Windows 7 on the laptop, but cannot access all the features of Hotmail. I tried to clear the cache and restart Firefox, but I still cannot use Hotmail.

  Not this problem when I go to Internet Explorer.

  Hello, it was noted that the foxit pdf plugin is causing this issue. You can disable this plugin in firefox > addons > plugin until what foxit offers a patch/update for the plugin.

• Omen of HP 15: How to clean Hp Omen fans without disassembling the laptop?

  The fans in my hp 15 omen have many dist burial. Im not sure if I should clean the fans with compressed air or by sucking the dust outside. I don't want to take it apart, because I can't do it without messing up the laptop. The fans are directly under the laptop. I have not cleaned since I was first, who a year ago. Any suggestions?

  oelsayed

  What I use to clean my laptop is boxes of compressed air that you get in office supply stores.

  With the fans running, spray the air on the blades - but a few inches apart.  In addition, if there are vents in the case, spray the air into those, as well.

  Good luck
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• M100 satellite disk restore will not work, keeps on rebooting the laptop

  Hello

  I have a M100 I need to restore to out of box state. XP is running too slow and after getting some internet pop ups of facebook, the laptop is having issues.

  Now, I tried to run the program of restoration of the drive and it happens with ramdisk boot, then the f6 press to install an aditional drivers, then wait.
  The mouse cursor appears on the screen and it can be moved around, then the laptop restarts just.

  I tried this several times and with main power and with and without the battery while on the grid.

  I suspected it was a problem of hard disk or a boot sector virus, which prevents the program of restoration of the race. However, I tried a new hard drive and it still does the same thing.
  I changed the RAM and still does not. About a year or two ago I had to restore the laptop as the HARD drive died and I replaced it with another hard drive on a different Toshiba laptop and it worked fine.

  Any help would be greatly appreciated as I need this laptop for school

  Thank you

  Hello

  Sorry, but one thing in this story is strange. Why load additional driver?

  If you want to have out of the box to install OS, you must use the Toshiba CD/DVD facilities sent. Using this disk, you do not need to load anything, just start the recovery procedure, let it run and when you're done just restart your laptop. That all s that you do.

  So, if you have this original Toshiba drive please do as follow:
  Start your laptop and press F12 repeatedly
  When the boot menu appears recovery disc into the optical disc drive
  In the list, choose the CD/DVD device and press ENTER
  Follow the menu on the screen

• OfficeJet J3680, cannot log on to the appliance

  OfficeJet J3680, connected by USB to Mac Mini with OSX 10.9.5.

  It worked very well for a long time, but now scanning is broken.  Print still works fine.  All features (printing and scanning) works fine if I connect the USB cable to my MacBook Pro with the same operating system.

  Specifically, I get the error message "unable to log on to the device.  This happens for all types of access attempt (preview, Capture of Image, system preferences > printers and Scanners > Scanner > Scanner open...)

  I tried different solutions, up to and including a complete uninstall and reinstall, with restarting the computer and the printer.

  Update Software Apple (in the App Store) indicates that I have successfully installed HP Printer Software Update Version 3.0.

  Printing SYSTEM has been reset several times.

  Clues?  It's super frustrating that it works on my laptop, but not the desktop computer (where there is meant to be fixed.)

  Hi James!

  Thanks for getting back to me, and Yes you are right and forgive dominant that the printer works with other devices.

  Here are a few suggestions more:

  1. Remove the first printer driver by following these steps: Sunshyn2005: FRUSTRATED! HP 6700 scanning feature does not not with my MAC
  2. Complete a manual uninstall then: Sunshyn2005: Re: definition of Scan
  3. Reinstall the driver v3.0: v3.0 of HP for OS X printer drivers
  4. If it still does not work, try to create another user account

  Hope you enjoy your Monday

• Need help with a warranty issue, but can't take the computer back to the shop

  I have the following problem:
  I'm a backpacker and bought a Toshiba A660/15j someone in Adelaide. I have the original receipt and the laptop is still under warranty.
  Now 2 issues have been raised. First of all, I sometimes get a message that my system runs too hot and that I should stop the computer immediately and return to the service. When I open the monitor health all values are good and the system does not display any overheating (nor does it feel too hot). The second thing is that about two weeks ago, the battery started to empty real quick. When I now fully recharge the battery and do not touch the computer for 2 days, it will be completely empty. It is surely not normal!

  The laptop was bought initially in Queensland, but I am now in Perth and have no way to go back and return to the store like it what I have to do according to the directives of service Toshiba.

  What can I do?
  Thanks for your help.

  Hello

  There may be a build-up of dust in the radiator. You can buy a can of compressed Air from electronic stores (DickSmith and Jaycar for example) to blow dust through the vents.

  What about the battery drain, update the BIOS to the latest version (take a look at mytoshiba.com.au-> Support-> downloads), then go into BIOS by pressing F2 during POST and disable the USB Sleep and fresh.

  If you still have problems with it, you can send the laptop to a Toshiba repair center. There is a list ASP on mytoshiba.com.au