Issue of paths HPSupportSolutionsFramework.exe

I had a virus to take possession of my pc, I have since then had to reinstall windows and start over twice. I deleted the HP disk partition and have lost 7 - zip and all HP, my pc software are HP2000-2d70DX, my warranty expired 2 months ago. I tried to download the Application HPSupportSolutionsFramework.exe paths problem, and is now showing in the ccleaner registry when I anylize. I anylized to see what was going on with the program, why his does not start. I need to know how I can get this get back, path of the disk partition, back to normal, I deleted, in the hope of getting rid of the virus. As you can see, I'm not very smart with computers.

Hi there @Serenitymine,

To provide you with steps that will be specific to you could you please answer with operating system you run troubleshooting: Windows operating system am I running?

In the meantime, I read your post on the Forums of HP Support. I understand that you have a problem with the HP Support Framework.exe file.

I suggest to uninstall HP Support Assistant, restarting the laptop and then reinstall the HP Support Assistant.

As for the score, unfortunately, when you delete a partition all data on this partition has been erased. If you had programs on etc. there. You will need to download it again.

If please re-post and let me know if any of the troubleshooting worked.

Thank you.

Tags: Notebooks

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    LAST_CONTROL_TRANSFER: from fffff80003471b69 to fffff80003472600

    STACK_TEXT:
    fffff880 '009eece8 fffff800' 03471b 69: 00000000' 0000007f 00000000'00000008 00000000'80050031 00000000' 000006f8: nt! KeBugCheckEx
    fffff880'009eecf0 fffff800'03470032: 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000: nt! KiBugCheckDispatch + 0 x 69
    fffff880 '009eee30 fffff800' 0343ae58: 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000: nt! KiDoubleFaultAbort + 0xb2
    fffff880 '02d15ce0 00000000' 00000000: 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000: nt! SeAccessCheckFromState + 0 x 58

    STACK_COMMAND: kb

    FOLLOWUP_IP:
    NT! KiDoubleFaultAbort + b2
    fffff800'03470032 90 nop

    SYMBOL_STACK_INDEX: 2

    SYMBOL_NAME: nt! KiDoubleFaultAbort + b2

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    Nom_image: ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 4b88cfeb

    FAILURE_BUCKET_ID: X64_0x7f_8_nt! KiDoubleFaultAbort + b2

    BUCKET_ID: X64_0x7f_8_nt! KiDoubleFaultAbort + b2

    Follow-up: MachineOwner
    ---------

    1: kd >! analyze - v
    *******************************************************************************
    *                                                                             *
    * Bugcheck analysis *.
    *                                                                             *
    *******************************************************************************

    UNEXPECTED_KERNEL_MODE_TRAP (7f)
    This means an interruption occurred in kernel mode, and it's a trick of nature
    that the kernel is not allowed to have/catch (bound trap) or that
    is always instant death (double fault).  The first digit of the
    bugcheck params is the number of the trap (8 = double fault, etc.)
    Consult an Intel x 86 family manual to learn more about what these
    traps are. Here's a * part * of these codes:
    If kv shows a taskGate
    Use .tss on the part before the sign colon, then kv.
    Otherwise, if kv shows a trapframe
    use .trap on that value
    On the other
    . Trap on the appropriate frame will show where the trap was taken
    (on x 86, this will be the ebp that goes with the procedure KiTrap)
    Endif
    Ko poster then the battery has been corrected.
    Arguments:
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050031
    Arg3: 00000000000006f8
    Arg4: fffff8000343ae58

    Debugging information:
    ------------------

    BUGCHECK_STR: 0x7f_8

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    Nom_processus: System

    CURRENT_IRQL: 2

    LAST_CONTROL_TRANSFER: from fffff80003471b69 to fffff80003472600

    STACK_TEXT:
    fffff880 '009eece8 fffff800' 03471b 69: 00000000' 0000007f 00000000'00000008 00000000'80050031 00000000' 000006f8: nt! KeBugCheckEx
    fffff880'009eecf0 fffff800'03470032: 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000: nt! KiBugCheckDispatch + 0 x 69
    fffff880 '009eee30 fffff800' 0343ae58: 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000: nt! KiDoubleFaultAbort + 0xb2
    fffff880 '02d15ce0 00000000' 00000000: 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000: nt! SeAccessCheckFromState + 0 x 58

    STACK_COMMAND: kb

    FOLLOWUP_IP:
    NT! KiDoubleFaultAbort + b2
    fffff800'03470032 90 nop

    SYMBOL_STACK_INDEX: 2

    SYMBOL_NAME: nt! KiDoubleFaultAbort + b2

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    Nom_image: ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 4b88cfeb

    FAILURE_BUCKET_ID: X64_0x7f_8_nt! KiDoubleFaultAbort + b2

    BUCKET_ID: X64_0x7f_8_nt! KiDoubleFaultAbort + b2

    Follow-up: MachineOwner
    ---------

    1: kd > lmvm nt
    start end module name
    fffff800 ' 03402000 fffff800' 039de000 nt (PDB symbols) your local folder for symbols\ntkrnlmp.pdb\7E9A3CAB626845DE8E10816E3080A3B72\ntkrnlmp.pdb
    Loaded symbol image file: ntkrnlmp.exe
    Mapped memory image file: your local folder for symbols\ntoskrnl.exe\4B88CFEB5dc000\ntoskrnl.exe
    Image path: ntkrnlmp.exe
    Image name: ntkrnlmp.exe
    Timestamp: Sat Feb 27 20:55:23 2010 (4B88CFEB)
    CheckSum: 00545094
    ImageSize: 005DC000
    File version: 6.1.7600.16539
    Product version: 6.1.7600.16539
    Flags of the file: 0 (mask 3F)
    Folder OS: 40004 NT Win32
    File type: App 1.0
    File date: 00000000.00000000
    Translations: 0409.04b0
    CompanyName: Microsoft Corporation
    ProductName: Microsoft® Windows® Operating System
    InternalName: ntkrnlmp.exe
    OriginalFilename: ntkrnlmp.exe
    ProductVersion: 6.1.7600.16539
    FileVersion: 6.1.7600.16539 (win7_gdr.100226 - 1909)
    FileDescription: NT kernel & system
    LegalCopyright: © Microsoft Corporation. All rights reserved.

    UNEXPECTED_KERNEL_MODE_TRAP (BugCheck 7F) stop error is probably related to ZoneAlarm as in the following thread:

    http://social.answers.Microsoft.com/forums/en-us/w7repair/thread/e94de527-183F-4227-9749-072ba0e7769f

    You can try to disable NetBIOS over TCP/IP or uninstall ZoneAlarm and see if the BSOD solve.

    As an alternative to turning off NetBIOS over TCP/IP or uninstall ZoneAlarm, you could try the following fix:

    http://support.Microsoft.com/kb/981180/en-us

    There is a link at the top of the article to request the hotfix.

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