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• I can't install my AD018640672 order number because you ask for the previous issue. Adobe came with my computer I don't have that. Can you help me!

  I can't install my AD018640672 order number because you ask for the previous issue. Adobe came with my computer I don't have that. Can you help me!

  Hi bobj39626549,

  We could certainly help you.

  If she asks for the previous version number, then you could acquire a version upgrade.

  You must purchase the full Acrobat version so that it can be installed and activated with the serial key.

  Hope that helps.

  Kind regards

  Ana Maria

• How can I download (purchase) Adobe DC in German language, being based in Asia?

  Hello. I would like to download language (purchase) Adobe DC in German, being established in Asia (Thailand), which offers the English version only?

  Cloud of swap language http://helpx.adobe.com/creative-cloud/kb/change-installed-language.html can help

• just purchased adobe Lightroom version 5.7.1 is - that correct and the latest version thanks

  you just purchased Adobe Lightroom Version 5.7.1 CC is - that correct and the latest version

  No, the latest version is 6.4 Lightroom or Lightroom CC 2015.4

  5.7.1 may, however, the last version that works on your operating system, according to what is your operating system.

• Trying to download my newly purchased Adobe Photoshop elements 14, after clicking on int o 'my account' and 'My orders', the installation guide tells me to click on the order for more information on the product and which works fine as well. However the ne

  Trying to download my newly purchased Adobe Photoshop elements 14, after clicking on int o 'my account' and 'My orders', the installation guide tells me to click on the order for more information on the product and which works fine as well. However, the next step where I press the download button is not possible, because the download button is not there... What should do? Also when I press the "see the recent downloads" and the error message is displayed.

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | Suite X | 9,8 | 9 standard | 8 standard
  • Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6.4|  6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• I uninstalled my previous trial version of Adobe Acrobat DC Pro and now the installation of my purchased Adobe Acrobat Standard asked previous S/n

  I uninstalled my previous trial version of Adobe Acrobat DC Pro and now he asked previous S/N during the installation of my purchased Adobe Acrobat Standard and will not let me complete the installation.  I bought this software $150.00 because I have work to do today, now, I have a $150.00 download that not even open a .pdf file.

  you purchased an upgrade from a previous version.  When prompted Select this release candidate and enter its serial number (those eligible version).

  If you do not have a qualifying version, you bought the right product, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

• I have purchase Adobe Creative Cloud 12 month prepaid plan. When I enter my code to redeem at the back it is said that his draw. I buy at Fry Electronics in Las Vegas, Nevada.

  I have purchase Adobe Creative Cloud 12 month prepaid plan. When I enter my code to redeem at the back it is said that his draw. I buy at Fry Electronics in Las Vegas, Nevada. How can I sole this problem?

  Please refer to: FAQ: How can I share my membership creative cloud?

• Newly purchased Adobe Photoshop Lightroom 6 of BestBuy will not load on my Mac

  I have a newly purchased Adobe Photoshop Lightroom 6 disc from BestBuy which will not load on my mac. Disc does nothing except fact noise. It seems to be in good physical condition. Tried to download the program from the Adobe website, but all the numbers on my box or receipt are not enough characters to install. BestBuy called and they said to call Adobe... which has NO customer telephone support for this product.

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

• I have two Adobe Id with first ID, I used the trial version. When it expired, I did the second ID and purchased Adobe Acrobat proDC version with monthly subscription. On my first ID it shows now that I have Acrobat pro DC subscription. Second ID (the one

  I have two Adobe Id with first ID, I used the trial version. When it expired, I did the second ID and purchased Adobe Acrobat proDC version with monthly subscription. On my first ID it shows now that I have Acrobat pro DC subscription. Second ID (the one I bought the subscription) shows nothing. Now, during installation by using the ID of the first, all is going well, except using the software. He always says "your trial has expired! Using the ID of the second to make same duration does not work... I can't download the right version. Free trial only. Pleasehelp me. I'm desperate.

  Hi kimmok51975897,

  I will recommend you to contact our customer service team to get this fixed number. Follow this link Contact Customer Care, sign in using your Adobe ID (under which you subscription) & check on "still need help? Contact us' button.

  Kind regards
  Nicos

• How can I purchase Adobe Edge animate for a month? There is no option to choose anywhere.

  How can I purchase Adobe Edge animate for a month? There is no option to choose anywhere.

  I have never done this, but I read that when you subscribe to a regime of selected cloud, such as a program, you can select annual paid every month, or every month

  The monthly package can then be cancelled at any time without penalty... but this IS NOT automatic, you must cancel or you will be charged each month

• Ive bought a new computer and im trying to find a link to install my purchased adobe creative suite 6

  Ive bought a new computer and im trying to find a link to install my purchased adobe creative suite 6, can you help me?

  Hello

  Please visit https://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

  Kind regards

  Sheena

• I have a purchased Adobe Creative Suite 3 Design Standard. As I changed my PC, I can't use my original installation CD. I tried to download the programs on the web, but get "COMPONENT INSTALL FAILED" what should I do?

  I have a purchased Adobe Creative Suite 3 Design Standard. As I changed my PC, I can use my original installation CD.

  I tried to download the programs on the web, but get "COMPONENT INSTALL FAILED".

  What should I do?

  Please see:

  Error "problems occurred during installation". CS3

  https://helpx.Adobe.com/Creative-Suite/KB/install-Photoshop-CS3-get-error.html

  I hope this helps.

  Concerning

  Megha Rawat

• I purchased Adobe Premiere Pro CS4 in 2009 for Windows, but now I use an apple computer. Please can you lucky my serial number of the version of windows in a Mac version?

  I purchased Adobe Premiere Pro CS4 in 2009 for Windows, but now I use an apple computer. Please can you lucky my serial number of the version of windows in a Mac version?

  First of all, this isn't Adobe.  This is a user to user forum.  We are customers like you, with the exception of a few employees from Adobe that are similar to.

  Second, Adobe doesn't support a change of platform (operating system) for current software versions, although you can switch to another platform:

  Exchange a product for a different version of the language or platform

• We had purchase adobe illustrator CC but still I have not received any file download

  
  Hello

  We had purchase adobe illustrator CC but still I have not received any file download

  Hi Chirag

  See download and install Adobe Creative Cloud applications

  Thank you

  Varun

• The new system to purchase Adobe products confuses me. Help out me.

  The new system to purchase Adobe products confuses me.

  If someone would help me to understand what I have to pay for Adobe Creative Cloud Photo Shop, Illustrator, Dreamweaver, Adobe Muse?

  A Simple memory of the system operation $/ month. An advanced memory - even better.

  Best regards.

  Hi Isak,

  This can be a bit confusing. Let me see if I can clarify it for you:

  Adobe Creative Cloud is a current subscription that allows you to download and install the new Adobe Creative Suite software. You get also other creative software such as Adobe Photoshop Lightroom® and online services to help you synchronize, store and share files online. Best of all, you get the latest software and features as they are released. There are several subscriptions depending on what programs you want to use. Popular photography plan gives you Lightroom and Photoshop. You can also subscribe to individual products or the complete plan for all applications.

  Here is a list of Cloud Desktop Creative Applications:

  InDesign, Lightroom, Photoshop, Illustrator, Premiere Pro, After effects, Dreamweaver, Muse, Flash Pro, Acrobat Pro DC, Audition, bridge, leading edge, edge reflow, benefit Code, inspect edge, Fireworks, Flashbuilder, InCopy, Scout, prelude, SpeedGrade, Adobe Media Encoder, Story more, PhoneGap Build, prelude Live Logger, Gaming SDK, extensions, ExtendScript Toolkit Manager.

  Creative cloud includes all new tools CS6 (all the programs in the CS6 Master Collection), as well as 5 Lightroom, Adobe Museand Adobe Edge Preview. Services included are Typekit, Business Catalyst, Story moreDigital Publishing Suite simple editing, Behance ProSite, 20 GB of cloud storage, file synchronization, sharing and navigation systems and devices.

  Creative photography of cloud plan includes Lightroom and Photoshop CC for the Lightroom Office for mobile as well as Photoshop Mix for mobile devices.

  Students and teachers can get a discount for the first year. It is also expected for companies.

  You can see plans and prices here: https://creative.adobe.com/plans

  These links may also be of interest:

  Creating general cloud FAQ

  Plan of cloud creative photography

  Creative cloud to teams

  Creative Cloud for businesses

  Creating cloud licenses for education

  Creative cloud for students & teachers

  Creative cloud for the Government

  Mobile applications

  Guinot