ITunes cannot back up

As it is shown in the figure. Whenever I connect the iphone to itunes in my laptop. He asked me to unplug. And there is no backup options.

Hello 蓓89,

I appreciate that you try to back up your iPhone to your computer using iTunes, but all you see is a command prompt that your iPhone is activated. Look back at what this might be.

iTunes has a possibility to work in Mode Activation only. This is enabled, it disables any type of synchronization and backup. Take a look at the article below for more information on this mode and how to disable it if it is enabled.

iTunes: activate the Mode Activation only
https://support.Apple.com/en-us/HT202110

Take care

Tags: iPhone

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