iTunes tags/info reset Movies/TV Shows

Hi people,

I had this problem for awhile now so I don't know what version of iTunes it started happening...

I am currently on version 12.3.2.35 running on a MacBook Pro with OS El Captain 10.11.2

When I rename and change the tags on some videos that I imported into iTunes me (ie. not purchased from the iTunes store) by using the "Get Info" option, for example. Movies and TV shows, the changes will be reflected immediately, and everything seems OK... at first. However, the question is if I go to "Get Info" option once again (for example, to add an illustration or add description) sometimes the tags (only some files) will restore the metadata of origin than the first appeared during the import of the file. In fact I actually don't have to change anything and even if I click Cancel, some tags/information I entered are missing and replaced with the original information (for example, episode name/movie title/Description). Simply reading the file does not appear to affect information/tags as far as I know.

All of the offending files are MP4 containers and compatible with iTunes (because they play fine in Quicktime as well), but it's frustrating when you take the time to enter all the information, then it disappears when you open the "Get Info" option after saving them - I often need to do when creating album covers for a home movie/tv episode after I've already marked in iTunes.

I don't know if this has something to do with the way in which the metadata has been applied/locked to a particular file, but any help or a point in the right direction would be greatly appreciated.

Thank you, PB

I met this type of metta marking situation from time to time. For me, it comes to unique files that I encoded in another application that I don't normally use any.

Tags: iTunes

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