J3608 JO stuck in fax mode

I work for an office and have a interstate remote user who has the J3608. When I went interstate to configure everything for her, I got the printer running which was good.

When I got back to my office, I sent him a test fax, which was good. She has been faxing itself since then, but claims when she tried to make an impression, it's as if the printer is not a printer. It does not meet print jobs, test prints and the printer remains in mode 'FAX '.

We tried to disconnect/reconnect the printer, turn off/on power. Haven't tried reinstalling the service of spooling print/off voltage again because I want to keep as a last resort.

We check the State of the printer profile and he claims it's "Ready" and there is nothing in the queue. All the cables are fine.

Any idea what could cause it to be stuck in "FAX" mode and how to cope?

FYI, the printer has nothing called "print mode". Usually, if you give a print command, it will print without any necessary changes. I suggest to download and run The utility of diagnosis of Print and see if it reports any problems.

Tags: HP Printers

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