Jam on officejet 8500 pro

Similar Questions

• Jam - HP Officejet 8500 pro error - please help, deployed without return option

  Jam - HP Officejet 8500 pro error - please help, not deployed to M.E. no return w/lovely HP option

  I have a month old HP Officejet 8500 Pro, which suddenly give a paperjam error message.  There is no paper jam.  I spoke with HP Technical Support making long resets even blow the bowels to air without result.  It must be a simple mistake.  I saw it reported on other boards, but it seems that everyone is simply trading on their printers.  Not an option, like HP, in their infinite wisdom will not replace a defective unit overseas.

  I thought that there is a paper feed guide that hung above the paper tray.  It's hangin' is low... but maybe I was mistaken. If I tilt the printer back it will feed and eject a page, but not print.

  If someone at HP would be so likely to enlighten me I would willingly do what is necessary to take part, or whatever...

  Help... Help... Help...  Thank you...

  Here is a link that will help you.
  http://goo.GL/vxhuH
  
  It may be a sensor that went bad in the printer that generated the message.

• Can not scan to PC - officejet 8500 Pro Plus a

  Just upgraded to W7 Home Pro.  Now, I can't scan from the printer (officejet 8500 has pro) PC evrything else works fine.  Get error "username or password is incorrect. Make sure that the two paswword useraccountand are valid.  Ive reloaded drivers and configurations, nothing done.  Any help will be greatly appreciated.

  Basically, I mean run CC Cleaner after the uninstall.  If it was a computer not HP, I have some other things to try, but it is not if I don't.  Rather than use CC Cleaner, you can try using Advanced System Care of IOBit.  I had better luck with her clear up the problems I have with CC Cleaner, but tha't you. I'll link below just in case you want to test.  Have you tried right-clicking on the downloaded Setup file and selecting run as administrator?

  Welcome to the users of Advanced SystemCare

• OfficeJet 8500 pro wireless using the infrastructure and ad hoc

  I have a desktop computer that I use with a wired ethernet connection and a laptop in which I use a wireless connection.

  I currently have my officejet put in place through the infrastructure on my wireless and usb on my desk.

  My question is if it is possible to use the printer in ad-hoc mode on my desk while keeping my connection wireless infrastructure through my laptop?

  I don't want to go wireless on my desk, but here the convenience to replace my long 15' usb cord with a Wi - Fi connection on the desktop.

  It seems that I can use the printer in ad-hoc mode by default but I don't think I can use ad hoc mode while using my laptop for internet usage. I guess it's either one or the other.

  It seems that the wireless officejet cannot use EITHER an ad-hoc connection at a time given the value or the infrastructure, but not BOTH at the same time that would allow me to use the printer in ad-hoc mode on my desk with my wired connection using the printer with connection infrastructure of my laptop.

  Is there a way to do this? Thank you.

  The printer can connect to a network Ad - hoc or infrastructure. It cannot be connected to both networks at the same time.

  However, if the desktop computer, laptop computer and the printer are connected to the same router; the printer can be installed wireless desktop too (Infrastructure mode).

• OfficeJet 8500 Pro Wireless: Center 12.0 for Officejet Pro 8500 solution

  Trying to recover from a crash of Windows XP and partly successful... I'm back to SP2;

  all my programs and data appear to be recovered during the recovery

  When I tried using the solution Center HP that work very well for scanning.

  It would not come...  I reinstalled Solution Center from my HP CD and now

  When I click on Solution Center a square screen comes up with the Solution

  Topic Center at the top, but it's just grey background - no text, etc.

  I thought that this could be a Flash problem (why HP has used this dog?) so I uninstalled

  Adobe Flash and reinstalled 'latest' version of Firefox Flash via Adobe...

  computer restarts

  Same result... when I click on Solution Center, I get the same gray box

  How to fix?

  Hello

  Install the latest version of Adobe Flash by using the Internet Explorer browser:

  http://get.Adobe.com/flashplayer/?promoid=KLXMF

  The HP software is based on Flash Player on your operating system, such an installation of Firefox Add an extension of browser for firefox itself and not for the operating system.

  Then reboot your PC and try to launch the Solution HP Canter once more.

  Shlomi

• HP Officejet 8500 Pro 910: Easy Scan - pdf authorizing research does not open, says the file is empty. a 0 kb file

  I scan a PDF with scanning easy hp and save it in searchable PDF format. If I want to open the file, the file system is empty, the file contains 0 kb. If I save it as pdf not available then all is ok. anyone else having this problem or someone has a solution?

  After several hours of searching I found a solution. The error was in my user profile folder. With a new user account, the pdf file is saved normally. I deleted several files related to hp scan in my folder ~ / Library, but the error kept. So I ended up creating a new user profile for me

• HP officejet 8500: jam on fax error message

  My printer gives me a paper jam error message everytime I try to fax on the set of the car. But he fine Fax out of the glass. Also, it prints multiple copies of auto tray.   Amy ssuggestions before buying a new machine.  It is 5 years old.

  Hi @Horseshoer,

  Welcome to the Forums of HP Support!

  I see that you are not able to communicate by fax using the ADF on your HP Officejet 8500 printer. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand that you are able to fax using the scanner, which is nice to hear. I also see that you mentioned that you are able to copy of the set 'auto '. Are you referring to the ADF (automatic document feeder) or the feeder?

  If you are able to copy multiple pages using the ADF, fax should also work. The printer may have a little problem, that can solve a reset.

  I would like to do a hard reset to see if that will solve the problem.
  Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
  This ensures that the printer is full on and can help this situation.

  • Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.

  If you have a computer that is running Windows 7 or an earlier version, I would update to the firmware of the printer. Clickherefor the download page.

  If you are unable to update the firmware of the printer, I suggest to try partial reset or Semi - full Reset. I can send you this information in a private message. In the forum next to your handle name simply click on the envelope to see.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• OfficeJet 8500 has Pro Plus: elimination of printer

  Just to check what I've read.  I want to give my Officejet 8500 a Pro Plus but am concerned there may be personal information stored somewhere on the printer.

  Are there other data stored on the device, for example information copied from documents?

  If there is, how to remove these data.

  Thank you.

  Hello

  The only information stored in the device are the journal of faxes (a list of the last 30 fax jobs), any content as an original document copied is never stored on the memory of the device itself.

  From the Configuration Menu, select Tools, and then click Restore Factory Defaults and confirm.

  That should erase any personal fax header information / details, recall lists or fax log.

  Kind regards

  Shlomi

• Can scan is no longer Officejet 8500 a 910 using Macbook Pro 10.6.8

  My software and drivers are up to date.  I tried an excerpt, Capture and print browser.  With the help of the wireless router.

  Thank you.  I already tried this and it did not work.  Why doesn't HP have updated the drivers for a Macbook Pro 10.6.8 Snow Leopard?  I couldn't find one for 10.5 or 10.6 Leopard.  I tried everything I could find. I found a note on the edge of Disussion which suggested someone try a driver for another HP printer may be similar.  I found if I used the full program for Leopard 10.6 I could scan.  The fax appeared to be installed via blue tooth.  I have not faxed anything, but it has been tested during the installation of the program.  Complete program of the HP I can't print.  I loaded via Apple an another whick of printer HP Officejet 8500 A910 allows me to print.  It is the only way that I could make use of my HP printer, scanner and fax.  Crazy, but I think it works and I can put some scans and, hopefully, fax to my Macbook Pro.  I appreciate the help.  Please encourage the HP programs and drivers for my Macbook Pro Snow Leopard 10.6.8.

• OfficeJet 8500 a 910 scan does not work with my Macbook Pro Snow Leopard 10.6.8

  OfficeJet 8500 a 910 scan does not work with my Macbook Pro Snow Leopard 10.6.8.  I tried to reload of apple and HP.  My drivers and software are up to date.  I tried to scan from preview, Capture and print browser.

  It worked finally.

  Why doesn't HP have updated the drivers for a Macbook Pro 10.6.8 Snow Leopard?  I couldn't find one for 10.5 or 10.6 Leopard.  I tried everything I could find. I found a note on the edge of Disussion which suggested someone try a driver for another HP printer may be similar.  I found if I used the full program for Macbook Pro 10.6 Leopard I could scan.  The fax appeared to be installed via blue tooth.  I have not faxed anything, but it has been tested during the installation of the program.  Complete program of the HP I can't print.  I loaded via Apple an another whick of printer HP Officejet 8500 A910 allows me to print.  It is the only way that I could make use of my HP printer, scanner and fax.  Crazy, but I think it works and I can put some scans and, hopefully, fax to my Macbook Pro.  I appreciate the help.  Please encourage the HP programs and drivers for my Macbook Pro Snow Leopard 10.6.8.

• OfficeJet 8500 has 910: Macbook Pro won't find my Officejet Pro 8500 printer

  Until recently, my Officejet 8500 910 has worked very well with my Macbook Pro, desktop computer wireless Mac and iPad.  Now, it will not be printed with any of these devices. Yesterday, he worked with my iPad, but today it says that it cannot find the printer. On my Macbook and desktop computer, it is impossible to find the printer when I try to add.  You can find the scanner and fax part of my all-in-one, but not the printer. I deleted all my printers and tried to add this back.  I've stopped and restarted. I checked that my printer is connected.

  I have same thing happened with a HP wireless printer in the 8600 series to work.  Sometimes he would find and connect.  Other times, it wouldn't. I appreciate all help.  Thank you!

  Hey @Jeanne33,

  Welcome to the Forums of HP Support! I hope you enjoy your stay here.

  I see that your Officejet Pro 8500 all-in-One Printer does not appear on your network. I can help you with that.

  1. As you only use Apple products means that the printer is no longer connected to your network or a parameter has been changed on your network. That being said, this is what we will do:
     Turn the printer off.
  2. While the printer is off, remove the power cord at the back of the router for a minute.
  3. When the lights came on the router, turn on the printer.
  4. Try to print.

  At this point if you are not able to print, then we will do the following:

  1. On the printer, click on Configuration, network and wireless view summary.
  2. If you see a line indicating connected the printer is properly connected to the network. If this is not the case, then, from the main screen, click on Configuration, network and wireless configuration wizard to add the printer to your network. Try once done printing.

  At this point, you should be able to print. If the printer still doesn't seem to add as a device for the Mac or appear on any other device and then you have a setting on the router that has changed. Your best option would be to communicate with the person who is provided with the router and ask them to do the following:

  • Open all ports.
  • Select multicast.
  • Disable MAC filtering/MAC cloning.
  • Disable the guest network
  • Make sure that the router has a band of 2.4 GHz.

  Please let me know if this allows you to print or if you have any other questions. If not, have a great day!

  If this solves your problem, then please help others find this post by clicking on accept as Solution on my post.

  If you appreciate my help, so please let others know by clicking on the icon below my post thumbs up.

• OfficeJet 8500 W/less Pro don't up the energy saving mode

  Problems with the wireless device Pro Officejet 8500 lock up after 4 hours of inactivity. All the functions work well under normal circumstances - prints, scans, faxes and copies. It is currently configured to run wireless.  Once locked, the lights and the touch screen remain but the unit is completely frozen and controls the printer or touch the printer touchscreen or buttons he will wake up. Even the switch does not shut off the unit. The only solution is to unplug the printer and turn it back on. My first cat 1 hour of HP support has been a disaster and almost laughable. I'm afraid that something is wrong with the software unit powersave, but haven't seen enough comments think it's widespread.

  All others who encounter this problem?

  At this point, if you are satisfied with the LAN cable to connect your printer to the network, then you should delete the queue of your folder of the printer and then re-run Setup from the CD.  The reason why you need to do is that the passage of wireless LAN probably caused the router without wire-to assign the Officejet a new IP address, and unfortunately, the SW printer was not able to follow the change.

  If you are unhappy not to be able to run the printer wireless, we can try some other experiences.  In the WRT54G configuration, change the renewal period of group key from the default setting to higher value it accepts.

  Also, what version of the WRT54G do you run?  Have you updated FW from the router to the latest version?  I've actually updated the WRT54G in our lab to run the firmware of tomato which allows me to schedule the router restart at 03:00.  The defects of this operation has solved many problems related to a firmware of the router.  An alternative is to put the WRT54G Router on a light timer that turns off the router for a short period of time once a day.

  Finally, it is likely the printer radio has a failure.  You should consider sharing the printer.

• OfficeJet 8500 A910 pro works only on Windows XP

  OfficeJet 8500 A910 pro

  Wireless

  Windows XP

  Documents stuck in the queue

  http://HP.dezide.com/Troubleshooter/main.jsp#/Troubleshooter/requestNextStep.do:SessionID = 23525644-...

  Chained and when you click "configure port".

  Obtained:

  "An error occurred during port configuration. This operation is not supported. »

  Has had the idea of another thread to check for an update of the firmware.

  I could make from the printer because it is connected wireless.

  After that, I was able to print.  I thought that I did when I installed.  But if not, shouldn't update

  be a natural part of the installation?

  Well, I am printing.  It took a lot of time and a lot of installations, uninstalls, downloads, diagnostic software

  to get this working.

• OfficeJet pro 8500: Officejet 8500 scan of the computer

  I try to use the scan to computer option.  The scanner sends me this turn on my computer and I don't have the software and it can not find anywhere...

  This site has me fired everwhere and in circles.  The assistance Center has only notified me that I am not under warranty... I know that!  How can I get the software?  That's all I want.../cry

  TIA.

  Hello
  
  Thank you for using the HP forum.
  
  You can download and install the software COMPLETE features of HP printing for your operating system:

  http://support.HP.com/us-en/drivers/selfservice/identify?q=8500+Pro & Tool = s-002 #Z7_3054ICK0K8UDA0AQC11TA930O2

  Please select your correct printer model, Win 10 people system and FULL of features before you download and install software.
  
  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  How to scan to computer
  
  To scan from printer to computer, you need to install the printing software full of features first.
  Once you have installed the software,
  
  1. click the printer (on your desktop) and it will bring up the HP printer Assistant.
  2. in the menu analyze, there is a 'manage Scan to Computer', click on that.
  3. make sure that 'enable' the Scan of the computer. Also check the tab "Automatically start Scan of the computer when I connect Windows" is to check if you want to have this feature permanently. (an example is shown below)

  

  

  Hope that helps.

• OfficeJet Pro 8500 a: Officejet 8500 a A910 'A' 'G' or 'N '?

  How to determine if your officejet 8500 A910 'A' 'G' or 'N '? There is no number 'A' on the front or rear

  You are the very welcome.

  You use this driver and software for your model:

  The software complete solution includes everything you need to install and use your HP printer. This collection of software includes all of the drivers, the installation program and optional software.

  File name: OJ8500_A910_1315 - 1.exe

  I don't know why HP makes it so complicated... the driver package is exactly the same for all 3 models.