HP Officejet Pro 8610: hp officejet 8610 printer error "Please stop your printer, and then click.

When I turn on my HP Officejet Pro 8610 - it goes through its cycle - once it ends the initialization of the startup LCD flashes a Blue Screen of Death with B8931C7C for less than a second, then the screen shows printer error "Please stop your printer, and then click.

I've tried so far, I've tried it unpluggin at the back, wait 15 seconds and 60 seconds.  Also this operation and in him plugging in several power strips and directly into the wall outlet.

I was able to restore the default settings at one time.  This questions has gradually deteriorated to the point that wow its very pretty in a loop without end with failure - consistantly crashing after start up - please advise.


Hi @mrberad,

Welcome to the Forums of HP Support!

I understand that your printer HP Officejet Pro 8610 is stuck in an error state. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution" if I helped successfully will solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

I can see how frustrating, it would be for you. The error you receive is usually related to a general printer error, sometimes leading to a hardware problem.

I take a flashlight and look inside the obstruction.

Use this guide to check obstructions:

I see that you reset the default printer. Have you tried a reset complete semi? I can send you this information in a private message. In the forum next to your handle name simply click on the envelope to see.

If you have completed all the above steps and your product still has a problem, service the product.

If the printer is buyer's remorse period, you can take that back at the point of sale or contact HP.

Contact HP for service in all countries except Asia-Pacific.
What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on options contact HP - click Get phone number
File number and phone number are displayed.

Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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