JAWS screen reader and Chat in AdobeConnect window

Hello, I recently organized an online seminar for a group of people with disabilities from around the world. I noticed that participants blind and vision did not participate in the chat and monitoring window with one of them subsequently. A participant from the India, who use screen-reading technology JAWS said:

«I do doesn't have in the face of a large part of the problems of accessibility, but somehow, I couldn't use the Chat window.» As you had done to me knowledge, I understand he should be accessible with JAWS, but somehow, I couldn't use it. May be, it is accessible with an improved version of the JAWS. »

Is there a certain version of JAWS that users must have to be compatible with the function of Chat window? Or would he have been user error? I would like to know if there is advice we can give to our participating future Webinars, as we often have people with various disabilities. Thank you!

-Ashley

United States

Hello Ashley!

The white paper http://wwwimages.adobe.com/content/dam/Adobe/en/education/pdfs/adobe-connect-accessibility-wp.pdf says JAWS 11 as a benchmark.

A much longer and wider thread on Connect & accessibility is at http://webaim.org/discussion/mail_thread?thread=4392. You can extract some information and see if it is useful. Unfortunately, a user could use the UI to connect with JAWS. May be some edge cases or a bug.

When you use Connect via JAWS, please share your experience and your comments in this thread.

~ Ashish

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