Jet 4650 office: Office jet 4650 installation of cartridges

I got spare ink cartridges 63/302. When I installed it it worked fine. The next day, an error message was shown stating "Ink cartridges problem", «remove and reinstall the ink cartridge indicated, assuring that it is correctly installed...» ". The problem is the tri color cartridge. I have re-installed, stop the printer, it disconnected for more than one minute. I followed all the instructions. Always the same error message.

Thanks for any help.

Peter

Hi @pkschatzi,

Thanks for joining the Forums of HP Support for a solution to your problem of cartridge.

I understand that you have a printer all-in-one HP OfficeJet 4650 which is registered with the HP Ink Instant service and you get an 'ink cartridge problem' with the reconstitution of three colors 63/302 HP cartridge. I would like to help with that.

Here is the document of support with this problem - "not compatible ink cartridge" or "lack of ink cartridges" error.

Please let me know if that solves the problem, or if you need assistance.

In fact, if it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

Thank you!

Tags: HP Printers

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    ========================= Event log errors: ===============================

    Application errors:
    ==================
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    Offset: 0x000a6def
    ID of the process failed: 0x20bc
    Start time of application vulnerabilities: 0xSetup.exe_HP Installer0
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    =============
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    =========================
    Error: (23/08/2014 14:32:32) (Source:)(User:)) Application error
    Description: ZeroConfigService.exe16.1.0.051ba3d4eMurocApi.dll16.1.0.051ba3c49c000000500000000000265709a001cfbf08f27b9b7dC:\Program Files\Intel\WiFi\bin\ZeroConfigService.exeC:\Program Files\Intel\WiFi\bin\MurocApi.dll39763e87-2afc-11e4-853f-a0a8cd91ae9b

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    Description: Setup.exe_HP Installer13.0.445.04a734121Setup.exe13.0.445.04a73412140000015000a6def9b001cfbf081a0bac06C:\Users\Enterprise\AppData\Local\Temp\7zS5C1E\Setup.exeC:\Users\Enterprise\AppData\Local\Temp\7zS5C1E\Setup.exe5b4bb3e7-2afb-11e4-be56-a0a8cd91ae9b

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    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA 'Win32_Processor' AND TargetInstance.LoadPercentage > 990 x 80041003

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    Description: fsx.exe10.0.61637.046fadb14unknown0.0.0.000000000c0000005752fcb4987801cfbee06a8bfc5cC:\Flight\FSX\fsx.exeunknown892aa068-2af7-11e4-9df7-a0a8cd91ae9b

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    Description: Setup.exe_HP Installer13.0.445.04a734121Setup.exe13.0.445.04a73412140000015000a6def20bc01cfbf01e99fff41C:\Users\ENTERP~1\AppData\Local\Temp\7zS5C1E\Setup.exeC:\Users\ENTERP~1\AppData\Local\Temp\7zS5C1E\Setup.exea65c3fa2-2af5-11e4-9df7-a0a8cd91ae9b

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    Error: (21/08/2014 20:17:26) (Source: Bonjour Service)(User:))
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    Adobe Reader MUI of XI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001)} (Version: 11.0.00 - Adobe Systems Incorporated)
    {Adobe Reader XI (11.0.08) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001)} (Version: 11.0.08 - Adobe Systems Incorporated)
    Aerosoft - Airbus extended X - FSX (HKLM-x32\...\Airbus extended X - FSX) (Version: 1.16 - Aerosoft)
    Aerosoft - FlightSim order 9 (HKLM-x32\...\{F941AABE-E868-42D9-9F38-884250F7898A)} (Version: 9.4.0.0 - aerosoft)
    Aerosoft - Mega Airport Amsterdam FSX (HKLM-x32\...\{0A297C87-BF52-43FD-AD75-EE72228E4457)} (Version: 1.04 - aerosoft)
    {Aerosoft - Professional Flight Planner X (HKLM-x32\...\{1a5d2729-4a3b-4cd5-85c8-4896fd44b78d)} (Version: 1.15 - aerosoft)
    AIO_CDB_Software (Version 32 x: 130.0.365.000 - Hewlett-Packard) hidden
    AivlaSoft (HKLM-x32\...\AivlaSoft EFB) EFBS (Version: 1.5.1 - AivlaSoft GmbH)
    Apple Application Support (HKLM-x32\...\{78002155-F025-4070-85B3-7C0453561701)} (Version: 3.0.6 - Apple Inc.)
    Apple Mobile Device Support (HKLM\...\{6AF2AC2A-3532-43FD-9F4D-BDC9C0D724C7)} (Version: 7.1.2.6 - Apple Inc.)
    Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE)} (Version: 2.1.3.127 - Apple Inc.)
    ARUBA - Reina Beatrix Intl' FSX - SP2 1.0 (HKLM-x32\...\tsimtncaxx) (Version :-)
    BancTec Service Agreement (HKLM-x32\...\{42D68A86-DB1C-4256-B8C9-5D0D92919AF5)} (Version: 2.0.0 - Dell Inc.)
    BOINC (HKLM\...\{D0183F8F-46BB-409F-9CD7-FB43F1A4279B)} (Version: 7.2.42 - laboratory of space science, U.C. Berkeley)
    Hello (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D)} (Version: 3.0.0.10 - Apple Inc.)
    CANCUN INTL' 2010 FSX (HKLM-x32\...\tsimmmun201xx) (Version :-)
    CCleaner (HKLM\...\CCleaner) (Version: 4.16 - Piriform)
    All Business Service Agreement (HKLM-x32\...\{0ECFCB07-9BFE-4970-ACA1-D568D982760B)} (Version: 2.0.0 - Dell Inc.)
    Home of consumers (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554) Service Agreement} (Version: 2.0.0 - Dell Inc.)
    Curaçao - Hato Intl' airport FSX-X-generation 2.0 (HKLM-x32\...\tsimtnccxx) (Version :-)
    Reference Dell backup and restore - Software Support (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49)} (Version: 1.7.1.2 - Dell Inc.)
    Reference Dell backup and restore (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04)} (Version: 1.7.1.2 - Dell Inc.)
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    Reference Dell digital delivery (HKLM-x32\...\{D850CB7E-72BC-4510-BA4F-48932BFAB295)} (Version: 2.9.901.0 - products from Dell, LP)
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    Intel (r) components engine management (Version: 10.0.0.1168 - Intel Corporation) hidden
    Intel (r) PRO/Wireless Driver (Version: 16.01.0000.0465 - Intel Corporation) hidden
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    ========================= Memory info: ===================================

    Percentage of memory used: 22%
    Physical RAM total: 16335,17 MB
    Available physical RAM: 12599,03 MB
    Total paging file: 32668,52 MB
    Available page file: 28499,51 MB
    Total virtual: 4095,88 MB
    Available virtual: 3977,18 MB

    ========================= Partitions: =====================================

    1 drive c: (OS) (fixed) (Total: 1838.75) (Go free: 1408.8) NTFS
    3 drive e: (Eagle) (fixed) (Total: 698,63) (Go free: 217.4) NTFS
    8 drive j: (drive Seagate Backup Plus) (fixed) (Total: 2794.51) (Go free: 2482.42) NTFS
    9 drive y: (REPRISE) (fixed) (Total: 24.22) (Go free: 13.17) NTFS

    ========================= Users: ========================================

    User accounts for \\ENTERPRISE-PC

    Enterprise Administrator comments
    UpdatusUser

    ========================= Minidump Files ==================================

    No found minidump file

    End of the log *.

    Hi fabio777,

    Welcome to the HP Forums!

    I understand that your HP Officejet 6310 will not install because of a Visual C++ error at time of launch, and I am happy to help you with this installation problem!

    These are certainly good measures to try, after some research, I found this post, Re: Error message Microsoft visual c ++ runtime library, by my colleague @SuperMario1. In my view, will further help the situation.

    I hope to hear from you and thank you for posting!

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