Keyboard stops working when the computer is idle

I have an ASUS desktop and windows 7.  When the computer is idle for a few minutes, the keyboard farm operation.  The mouse works fine.  Tried a new keyboard and no solution.  Tried a different USB port and the same thing.  If I restart my computer, it works fine until it is idle for a few minutes and then stops again.  Really frustrating.  any ideas?

Original title: keyboard closed unexpectedly

Hi Majohnson,

Thanks for posting your query in Microsoft Community.

I imagine the inconvenience that you are experiencing and will certainly help you in the right direction to solve the problem. However, I would be grateful if you could answer a few questions to refine the question in order to provide you with better assistance.

  1. This is not the exact model. your ASUS computer?
  2. The issue has started happening recently? If so, did you do the computer-specific changes before this problem?

The question could arise is there some problem of corruption of pilot partners or a third party service interferes with the function of the normal keyboard. In order to diagnose and resolve the issue, I would suggest trying the following methods and check if the problem persists.

Method 1:

Try to start the system in safe mode and check if the number is reproduced. If this isn't the case, then clean the computer starts and check if that helps.

Step 1:

Safe mode is a diagnostic mode in which you are connected with only the minimal necessary services and active pilots. Check if the number is reproduced.

Start your computer in safe mode

Step 2:

Place your system in the clean boot state helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.
How to perform a clean boot in Windows

Note: See "how to reset the computer to start normally after a boot minimum troubleshooting" to prepare the computer to start as usual after a repair.

If the problem persists, try the following method.

Method 2:

If you have any security software installed on your computer, try to temporarily disable the security software and check if the key words work properly. Subsequent update of the security after a repair software.

Disable the anti-virus software

Warning: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

See method 3 for additional assistance on the issue.

Method 3:

Uninstall and reinstall the drivers USB controllers. Use Device Manager to uninstall and reinstall all USB controllers. This allows controllers to recover the port USB of his condition does not respond. USB controllers represent the USB ports in Device Manager.

  1. Open Manager devices by clicking the Start button, click Control Panel, click system and security, and then, under System, clicking Device Manager. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
  2. In the list of the categories of equipment, locate and expand Bus USB controllers.
  3. Right-click every device under the Bus USB controllers node and then click Uninstall to remove them one at a time.
  4. Restart the computer and let the USB controllers get reinstalled.
  5. Plug in the keyboard and test to make sure that the problem is solved.

For more information, please refer to:

Updated a hardware driver that is not working properly

Mouse, touchpad and keyboard with Windows problems

Hope this information is useful. Let us know if you need more help, we will be happy to help you.

Tags: Windows

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