KG-0636 wireless keyboard question

I have a friend who has the keyboard and mouse (MG - 0637T) that came with his computer HP above.

The mouse works great but the keyboard does not work.

I did the following:

changed batteries,

you press the button connect on the bottom of the keyboard and on the little guy Wireless USB, which is connected to the back of the computer.

changed to 3 different USB ports

tried the keyboard and the mouse on another computer

and yet... nothing is done, the keyboard does NOT work.  The mouse works fine.

Someone at - it other suggestions a try!

Thanks in advance!

Robin

Luv, you did a great job of troubleshooting and to explain to us.  I suggest using a different keyboard wired to uninstall/reinstall all software that may have come with the keyboard or the mouse.  Sometimes, this will solve the problem.

Tags: HP Desktops

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