Lack of music into playlists after iCloud question yesterday

Similar Questions

• Any of my music or playlists copied from backup disc appears when I open iTunes.

  I followed the instructions of a certain number of responses from discussion to this help page. I followed the steps following (according to the help instructions) without success:

  1. On destination macbook pro, I did drag the iTunes folder from Home/music on your desktop
  2. During the backup of the source (external drive, Time Machine backup folder), I copied the iTunes folder and...
  3. .. .pasted in the Home/Music folder on destination macbook pro
  4. Once the files have been copied, I opened iTunes, but no music was there, apart from purchased iTunes music. No playlists.
  5. I have read the thread replies
  6. ITunes started while hold down alt/option to choose the library; Music/iTunes open on destination mac; selected iTunes Library.itl and click on it to open it. Still no music or playlists of this folder.

  I see all the music files in the new iTunes folder that I copied from a backup. A reflection as to why they are not displayed?

  Try the empty/corrupted after upgrade/crash iTunes library.

  TT2

• Restoration of music iTunes & playlists from Time Machine

  For some unexplained reason, iTunes decided to forget all my music and lists reading, although nothing had been knowingly changed. As much as iTunes is concerned, I don't have music and playlists.

  I see all the music is still on my hard drive, so import again would be probably to load my music into iTunes, but I have a number of large playlists that I also want to preserve.  I thought that it is better to ask advice before rushing in and possibly make things worse.

  My hard drive is backed up with Time Machine daily. What is the best way to return to how it was using TM?  What files should be restored?

  Try to hold down the option/ALT key at startup of iTunes and select the iTunes Library.itl file in the iTunes folder. If it's not search with spotlight.

  If necessary:

  Message from ludovic 06/2014: library iTunes backup restore Time Machine - https://discussions.apple.com/message/26104480#26104480 useful advice where to restore to a new drive: http://pondini.org/TM/B6.html -> https://web.archive.org/web/20150511032110/http://pondini.org/OSX/Home.html and https://discussions.apple.com/message/27599985#27599985 make sure you go back enough for the version you want.  If Time Machine backup just the version "later" may be one you don't want to.

• Media Player reproduces all the music and playlists when I open it.

  Original title: Media Player over-population

  Since last summer, I bought a new computer, the W7 Media Player reproduces all my music and playlists, when I open it.  He can make it up to 5 times.  I watched or a means of control of files it is seeking.  I tried to "withdrawal" title and duplicate files.  They come back with a vengeance every time. How can I stop this?

  Hi Dwight,.

  Thanks for posting this question in the Microsoft Community.

  I imagine the inconvenience that you are experiencing. I'll certainly try and help you in the matter of fixing.

  1. you have any security program installed in the computer?

  2. are you aware of any changes made to the computer before the show?

  You can run the Troubleshooter to library and check. You can also run the Windows Media player settings Troubleshooter and check if it helps.

  I suggest to fix the Windows Media database as it might have become corrupted.

  Method 1: To do this, follow these steps:

  a. exit Windows Media Player.

  b. for Windows 7: click Start, run, %LOCALAPPDATA%\Microsoft\Media Player and then click on OK.

  c. Select all files in the folder and then click on Delete on the file menu.

  Note: You don't have to remove the folders that are in this folder.

  d. restart Windows Media Player.

  Note: Windows Media Player automatically rebuilds the database.

  Method 2: If this does not resolve the problem, disable the Windows Media Player database cache files. To do this, follow these steps:

  a. exit Windows Media Player.

  b. If you run Windows 7, click Start, run, % LOCALAPPDATA%\Microsoft, and then click OK.

  c. Select the folder Media Playerand then click delete on the file menu.

  d. restart Windows Media Player.

  Note: Windows Media Player automatically rebuilds the database.

  Hope this helps and let us know if you need more assistance. We will be happy to help you.

• Cannot record music on ipad after update to IOS 9.3.

  Cannot record music on ipad after update to IOS 9.3. In the view 'now playing' I could tap on the title that opens a window where I could score 1-5 stars. Now by tapping on the title just changes the display of the album. What can I do? I would be very unfortunate if I could rate is no longer my music while listening to it on the IPad. The 1-5 star rating still works in Itunes, but it is a great help for me. Thanks for help.

  Try this below the steps it will work!

  You must press the title to bring up the option enter a star...

  Once it is visible, touching it will bring back the title most of the time and allow entry only part of the time.

  "need to press the title of music playback and the rating stars will appear."

• How to reset my security on my icloud question. I forgot and I can't make changes without it

  Hello. How to reset my security on my icloud question?. I forgot and I can't make changes without it

  You must ask security team account Apple to reset your security questions. To contact them, click here and choose a method; If this page does not list one for your country or if you are unable to call, complete and submit this form.

  (140728)

• When implementing my new iPhone, I logged into my old iCloud instead of choosing "set up as new iPhone" is there a way I can do this again? All my news from icloud is on my phone. All applications that I never downloaded and every pic ive taken. I don't w

  When implementing my new iPhone, I logged into my old iCloud instead of choosing "set up as new iPhone" is there a way I can do this again? All my news from iCloud is on my phone. All applications that I never downloaded all the photos I've ever taken since 2005 and I want to restart without remove ALL account iCloud himself. I always want to do a backup, I don't want it on my phone. I want to start fresh on my phone, but I tried to reset my phone under settings. I have just reset settings that did not 'you can't cancel it "because I don't want to lose all the photos I've ever taken." I always want to iCloud saving it just in case I need it someday, but I don't want any of this on my phone. I tried all means of security who do not say "you can't cancel" I still images and apps on my phone.

  Hello

  Turn off find my iPhone in settings then restore the iphone to factory settings.

  Now configure iphone as a new iPhone.

  See you soon

  Brian

• 360 13 inches x spectrum: spectrum x 360 8.1 Windows stops to get into sleep after a few hours

  My x 360 spectrum stops to get into sleep after a few hours of normal behavior.  In other words, when the computer is started first, he put on standby and Hibernate mode then normally after the specified idle period.  It can then be woken up and work normally and then to go back to sleep after inactivity - during a few hours.  It stops working after the computer has been for a few hours.  I don't know exactly how much time must be in place before this problem starts, but once it ceases to be able to sleep, the only way to solve the problem is to reboot the system.  Once the problem occurs, the computer turns off the screen but that's it.  He will sleep if I do it manually by pressing the button of power or a click on the Windows button and forcing them to sleep or hibernation.

  I watched powercfg /requests and there is nothing listed that could prevent sleep.  I ran also report with fluo compact powercfg and it also does not list something that prevents apparent sleep.

  NOTE: The energy report is also EVEN if the system still works correctly.

  I could use help to determine what is the cause of this condition.

  Thank you.  See below for diagnostic information:

  Here is the result of the /requests powercfg command:

  C:\Windows\System32>Powercfg /requests
  DISPLAY:
  None.
  
  SYSTEM:
  None.
  
  AWAYMODE:
  None.
  
  PERFORMANCE:
  None.
  
  PERFBOOST:
  None.

  Here is a release of energy report (Note: site Forum HP changed the HTML code):

  Power efficiency Diagnostics report
  X 360 computer name
  Analysis time 2016-01 - 06 T 15: 16:32Z
  Scan duration 60 seconds
  System manufacturer Hewlett-Packard
  Product system name HP spectrum x 360 Convertible 13
  Date of the BIOS 10/23/2015
  Version of the BIOS F.2D
  Build OS 9600
  PlatformRoleMobile platform
  Plugged In true
  Number of processes 164
  Contexture 1892
  Report GUID {f8670991-ccc2-4c9e-b743-81cb15d13b03}
  Results of the analysis

  Errors

  Suspension device: USB get USB selective suspend
  This device is not in the State of selective suspension of USB. Processor power management can be prevented when the USB device is not in the State of selective suspension. Note that this problem will not prevent the sleep system.
  Name of device Microsoft mouse and driver detection keyboard (USB)
  Host controller ID PCI VEN_8086 & DEV_9CB1
  Host controller location PCI bus 0, device 20, function 0
  Device ID USB\VID_045E & PID_0745
  1 port way

  CPU utilizationrocessor use is high
  The average CPU utilization during the trace was high. The system consumes less power when the CPU usage average is very low. Examine the use of the processor for the individual processes determine the applications and services that contribute the most to the total CPU usage.
  Average use (%)     11.12
  Platform power management capabilitiesCI Active Express - State Power Management (ASPM) disabled
  PCI Express Active State Power Management (ASPM) has been disabled due to incompatibility with the hardware on this computer.

  Device drivers:
  Devices with missing or misconfigured drivers can increase energy consumption.
  Card device name Cisco Systems VPN for Windows 64-bit
  Device ID ROOT\NET\0000
  State of the device 0 x 1802401
  Code 0 x 16 device problem

  Caveats

  Platform timer resolutionlatform Timer resolution
  Default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the resolution of the timer is increased, processor power management technology may not be effective. The resolution of the timer can be increased due to media playback or graphic animations.
  Current resolution of the clock (100ns units) 10007
  Maximum Timer (100ns units) 156250
  Platform timer resolutionutstanding Timer request
  A program or service has requested a resolution of timer is smaller than the maximum platform timer resolution.
  Requested period 10000
  Asking to process ID 11968
  Applicant process path \Device\HarddiskVolume4\Program files (x 86) \Hewlett-Packard\HP Support Framework\HPSF.exe
  Process CPU Utilization: individual with significant CPU usage.
  This process is responsible for a significant part of the total CPU utilization recorded during the trace.
  Process name chrome.exe
  PID 8464
  Average use (%)     1.09
  Module Module average use (%)
  \Device\HarddiskVolume4\Program files (x86)\Google\Chrome\Application\47.0.2526.106\chrome_child.dll 0.59
  0.48
  \SystemRoot\system32\ntoskrnl.exe 0.00
  Process CPU Utilization: individual with significant CPU usage.
  This process is responsible for a significant part of the total CPU utilization recorded during the trace.
  Process name chrome.exe
  PID 1360
  Average use (%)     1.09
  Module Module average use (%)
  \Device\HarddiskVolume4\Program files (x86)\Google\Chrome\Application\47.0.2526.106\chrome_child.dll 0,58
  0.47
  \SystemRoot\system32\ntoskrnl.exe 0.01
  Process CPU Utilization: individual with significant CPU usage.
  This process is responsible for a significant part of the total CPU utilization recorded during the trace.
  Process name chrome.exe
  PID 9788
  Average use (%)     1.08
  Module Module average use (%)
  \Device\HarddiskVolume4\Program files (x86)\Google\Chrome\Application\47.0.2526.106\chrome_child.dll 0.59
  0.47
  \SystemRoot\system32\ntoskrnl.exe 0.00
  Process CPU Utilization: individual with significant CPU usage.
  This process is responsible for a significant part of the total CPU utilization recorded during the trace.
  Process name HPSF.exe
  PID 11968
  Average use (%)     0.71
  Module Module average use (%)
  \SystemRoot\system32\ntoskrnl.exe 0,14
  \SystemRoot\System32\win32k.sys 0.10
  \Device\HarddiskVolume4\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll 0.10
  Process CPU Utilization: individual with significant CPU usage.
  This process is responsible for a significant part of the total CPU utilization recorded during the trace.
  Process name netsession_win.exe
  PID 5828
  Average use (%)     0.67
  Module Module average use (%)
  \SystemRoot\system32\ntoskrnl.exe 0.42
  \SystemRoot\system32\drivers\ndis.sys 0.10
  \Device\HarddiskVolume4\Users\Zeldar\AppData\Local\Akamai\netsession_win.exe 0.04
  Process CPU Utilization: individual with significant CPU usage.
  This process is responsible for a significant part of the total CPU utilization recorded during the trace.
  Process name chrome.exe
  PID 5712
  Average use (%)     0.63
  Module Module average use (%)
  \Device\HarddiskVolume4\Program files (x86)\Google\Chrome\Application\47.0.2526.106\chrome.dll 0.35
  \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll 0.11
  \SystemRoot\system32\ntoskrnl.exe 0.08
  Process CPU Utilization: individual with significant CPU usage.
  This process is responsible for a significant part of the total CPU utilization recorded during the trace.
  Name of process system
  PID 4
  Average use (%)     0.55
  Module Module average use (%)
  \SystemRoot\system32\ntoskrnl.exe 0.42
  \SystemRoot\system32\drivers\ndis.sys 0.05
  \SystemRoot\system32\DRIVERS\dne64x.sys 0.02
  Process CPU Utilization: individual with significant CPU usage.
  This process is responsible for a significant part of the total CPU utilization recorded during the trace.
  Name of process explorer.exe
  PID 3988
  Average use (%)     0.43
  Module Module average use (%)
  \SystemRoot\System32\win32k.sys 0.15
  \SystemRoot\system32\ntoskrnl.exe 0,14
  \Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.02
  Process CPU Utilization: individual with significant CPU usage.
  This process is responsible for a significant part of the total CPU utilization recorded during the trace.
  Process name chrome.exe
  PID 7920
  Average use (%)     0.39
  Module Module average use (%)
  \Device\HarddiskVolume4\Program files (x86)\Google\Chrome\Application\47.0.2526.106\chrome_child.dll 0.22
  0.14
  \SystemRoot\system32\ntoskrnl.exe 0.00
  Process CPU Utilization: individual with significant CPU usage.
  This process is responsible for a significant part of the total CPU utilization recorded during the trace.
  Process name WWAHost.exe
  4604 PID
  Average use (%)     0.28
  Module Module average use (%)
  \SystemRoot\system32\ntoskrnl.exe 0.10
  \SystemRoot\SysWOW64\ntdll.dll 0.03
  \Windows\SysWOW64\jscript9.dll 0.03
  Process CPU Utilization: individual with significant CPU usage.
  This process is responsible for a significant part of the total CPU utilization recorded during the trace.
  Process name UoipService.exe
  PID 2544
  Average use (%)     0.25
  Module Module average use (%)
  \SystemRoot\system32\ntoskrnl.exe 0,14
  \SystemRoot\system32\drivers\afd.sys 0.02
  \Device\HarddiskVolume4\Windows\System32\mswsock.dll 0.01
  Process CPU Utilization: individual with significant CPU usage.
  This process is responsible for a significant part of the total CPU utilization recorded during the trace.
  Process name chrome.exe
  PID 6600
  Average use (%)     0.24
  Module Module average use (%)
  \Device\HarddiskVolume4\Program files (x86)\Google\Chrome\Application\47.0.2526.106\chrome_child.dll 0,18
  0.04
  \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll 0.00

  Information

  Platform, resolution: timer Timer application stack
  The battery of the modules loaded for the platform timer low in this process.
  Requested period 10000
  Asking to process ID 11968
  Applicant process path \Device\HarddiskVolume4\Program files (x 86) \Hewlett-Packard\HP Support Framework\HPSF.exe
  Call stack \Device\HarddiskVolume4\Windows\System32\ntdll.dll module
  \Device\HarddiskVolume4\Windows\System32\kernel32.dll
  \Device\HarddiskVolume4\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll
  \Device\HarddiskVolume4\Windows\System32\kernel32.dll
  \Device\HarddiskVolume4\Windows\System32\ntdll.dll
  Political power: Active Power Plan
  The current power in use plan
  Plan custom name
  Map of GUID {e427f965-afc6-4f07-b387-e9be116f159e}
  Power politicsower Plan personality (on battery)
  The personality of the current power plan when the system is on battery power.
  Personality power saver
  Political power: video quality (on battery)
  Windows Media Player allows to optimize the quality or energy savings during video playback.
  Mode of quality balancing video quality and energy savings
  Power politicsower Plan personality (Plugged In)
  The personality of the current power plan when the system is connected.
  Personality power saver
  Political power of political power Radio: 802.11 is a maximum Performance (Plugged In)
  The current policy of power for compatible 802.11 wireless network adapters is not configured to use reduced consumption patterns.
  Political power: video quality (connected)
  Windows Media Player allows to optimize the quality or energy savings during video playback.
  Quality optimization for video quality mode
  Success of queries: analysis of system availability
  The analysis was successful. No problem of energy efficiency have been found. No information has been returned.
  Battery information: battery
  Battery ID Hewlett-PackardPrimary
  Manufacturer Hewlett-Packard
  Serial number
  Chemistry LION
  Long term 1
  0 seal
  Nominal capacity 54720
  Last full 54720
  Platform power management capabilitieslooking at the States of sleep
  Sleep States allow the computer to access the modes low power after a period of inactivity. The waking state S3 is the State of default Eve for Windows platforms. The waking state S3 consumes only enough power to preserve the contents of the memory and allow the computer to return to work quickly. Very few platforms are supported States S1 or S2 sleep.
  False S1 sleep taken in charge
  False S2 taken sleep support
  True S3 Sleep taken in charge
  True S4 sleep taken in charge
  Platform power management capabilities: connected standby support
  Connected standby allows the computer enter a low power mode in which it is always on and connected. If supported, connected standby is used instead of the system sleep States.
  Connected supported watch fake
  Platform power management capabilities: Adaptive brightness is supported.
  This computer allows Windows to automatically control the brightness of the built-in display.
  Platform power management capabilitiesrocessor power management capabilities
  Effective processor power management allows the computer to automatically balance the performance and power consumption.
  Group 0
  Index 0
  Idle state head 3
  Idle Type idle ACPI (C) States State
  Nominal frequency (MHz) 2401
  Percentage of maximum Performance 100
  Percentage the lowest performance 20
  More low percentage of gas 2
  Control of performance Type ACPI Performance (P) / (T) States of butterfly
  Platform power management capabilitiesrocessor power management capabilities
  Effective processor power management allows the computer to automatically balance the performance and power consumption.
  Group 0
  Index 1
  Idle state head 3
  Idle Type idle ACPI (C) States State
  Nominal frequency (MHz) 2401
  Percentage of maximum Performance 100
  Percentage the lowest performance 20
  More low percentage of gas 2
  Control of performance Type ACPI Performance (P) / (T) States of butterfly
  Platform power management capabilitiesrocessor power management capabilities
  Effective processor power management allows the computer to automatically balance the performance and power consumption.
  Group 0
  Index 2
  Idle state head 3
  Idle Type idle ACPI (C) States State
  Nominal frequency (MHz) 2401
  Percentage of maximum Performance 100
  Percentage the lowest performance 20
  More low percentage of gas 2
  Control of performance Type ACPI Performance (P) / (T) States of butterfly
  Platform power management capabilitiesrocessor power management capabilities
  Effective processor power management allows the computer to automatically balance the performance and power consumption.
  Group 0
  Index 3
  Idle state head 3
  Idle Type idle ACPI (C) States State
  Nominal frequency (MHz) 2401
  Percentage of maximum Performance 100
  Percentage the lowest performance 20
  More low percentage of gas 2
  Controls of Type ACPI Performance (P) performance / Throttle (T)

  I found a thread on Microsoft answers community web site.  Unfortunately, it seems that Microsoft has not fixed even though this thread is over a year.  This has been driving me crazy.  In any case, the problem is with Windows 8.1 and is caused by the use of a Microsoft account to connect to the computer.  If the account is not connected, after a few hours the computer stops to fall asleep.  If you close the MS account, then the computer will sleep normally.  My dose is to convert my connection from the local computer to a local account and disconnect from Microsoft.  This process is easy to do, go into the settings of PC and disconnect the account.  It will keep your original profile.

  Here is the link to the thread that got clued in the solution:

  http://answers.Microsoft.com/en-us/Windows/Forum/windows8_1-performance/Windows-81-refuses-to-sleep-automatically-idle/6ab4aaaf-31bd-4baf-ABC6-62ba8c8260aa?DB=5&page=2&rtAction=1452178632575

  I consider this resolved issue that HP is concerned.  Microsoft needs to address the issue.  I'm not interested in switching to Windows 10 for compatibility reasons and, in this regard, the same problem can exist in the W10.

• Burn music and playlists on a DVD to play in another computer?

  I have a lot of music and playlists on a single computer.  I would like to take to work with me.  Work, however, I cannot transfer my music and playlists on their machine.

  I burn a lot of music on a DVD before, but had to build a playlist on the other computer.  Is there a way to create and burn a playlist that will point to the music on the disc?

  Ed

  Hi Ed,

  You can try to burn the DVD in Windows Media Player, and then try to read the music files on the other machine & check if it works very well.

  If you use Windows Media Player 11, you can follow this link.

  Burn a CD or DVD in Windows Media Player

  Hope the helps of information. Please post back and we do know.

  Concerning
  Joel S
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• laptop is not put into hibernation after "standby mode"

  Reference Dell dear community,

  I have an Insipron 17R core i5 zm2410, NVIDIA Geforce 525 m, win8 64bits and I am facing a problem with hibernation mode / sleep.

  About 2 weeks ago my laptop went mode hibernation after beeing in mode 'sleep' for 2 hours on battery (for total draining of the battery to advoid).

  Now, it is not do it anymore but remains on "sleep" during all the time and drains the battery.

  I usually remove the power cable from the laptop during the night because of the noise of the adapter and the laptop always put into hibernation after beeing in mode 'sleep'. I went over the configuration in options plans and power supply and even reset and configured them again, without success.

  The only changes made to the system are important updates of windows

  I'm grateful for any suggestions or solutions.

  Have you checked to see if Hibernation is still active? Open an administrator mode command prompt and type: powercfg/h on.

• Workflow optimal for display a response immediately after a question is submitted

  Hi everyone-

  I'm sure someone has encountered this issue before, but I have not found all the signs for her, so I if I would you find out because I am preparing a Captivate demo right now.

  The scenario is as follows - normally when a quiz is created, a user has the opportunity to review the answers to the questions, once the quiz is completed.

  However, the customer, I work with prefer responses is displayed immediately after the issue is submitted.

  My question is what is the workflow recommended in Captivate to build this type of solution for a quiz that would be a) manageable and b) be easily reproduced...

  I have considered the following:

  (1) the correct answer will appear in the default text box "Incorrect - click anywhere or press on 'y' to continue." However, it seems difficult to manage the boxes will need to be updated all the time.

  (2) connect the question slides to a separate set of slides that show the answers then lead to quizzes. I think it's a little easier to manage because the blades are in a separate 'path' so to speak.

  (3) using the slidelets?

  Does anyone have recommendations? Thank you

  Edward

  I suggest that you include only the answers to the questions in the legends of feedback on the actual question slide.  This is the easiest to manage place.  These subtitles are displayed immediately when the user submits their response.  Feeback captions can be as large as you want.  I don't understand why you say this option would be 'difficult' since the legends would need to be updated all the time.  Legends would be updated if you have changed the question in a way that the answer was now different.

  Remember that Captivate you cannot put interactive objects on a question slide.  This definition includes slidelets.

  If you need to include much more detail (or graphic or video) in your comments, you must use another slide, preferably placed immediately after the question slide.  If the user gets the right answer, define the action of success for the question to jump directly to the next question.  If they make a mistake, you can set the action of the failure to access the answer slide and have action OnExit this slide to move to the next question.

  But I stress that the only reason in this way to use extra slides is because you need more text in your comments. In most cases this would just complicate things unnecessarily.

• I asked a question yesterday. How can I find

  I asked a question yesterday. How can I find it and the response, if any.

  On the forum index https://support.mozilla.com/questions , there is a link to My Contributions to the first post page 1 above. It should show the posts in order based on the most recent responses or changes to a thread.

• I asked a question yesterday via this page; where can I find it?

  I asked a question yesterday via this page but could not find a box click to be notified of responses. Today, I signed in but could not find a link to my question. Maybe I don't know what to look for.

  JEB

  You will find this information in my profile:

  Pick up your answers

  • There is a "Get updates" in the upper right corner of each page of questions that apply to this page.
  • You can click on "my contributions" and "Most recent" sort (updated recently appear first). (You can bookmark the link)

• I get a page_fault_in_nonpaged_area blue screen after Windows update yesterday.

  Hello
  I get a page_fault_in_nonpaged_area blue screen after Windows update yesterday. To do this, that every time I try to start the system.

  Whenever I try to start it gives options to start in safe mode, safe mode with network, safe mode with prompt etc., but all these options find you on the same blue screen with the error mentioned above, then it tries to restart with the same behavior over and over again.

  Any guidance will be appreciated. Thnx Nick

  Hello

  If you meet this new,
  http://mikemstech.blogspot.com/2011/12/troubleshooting-0x50.html

• I asked a question yesterday and cannot find it.please help

  I asked a question yesterday and can't find it.

  Hi Jennifer,.

  It's here: http://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning/i-cant-download-anything/c4590e65-a61a-45e6-8f00-3d2f75d77d52.

  For the future, just click on the name at the top right of the screen to go to your profile and then page you click the Questions tab.  All the questions you ever wondered are there and you can then select the one you want and click on it to go.

  Best wishes!

  Kosh