laptop computer behaves as if it had not built in Bluetooth

Hello

I tried Control Panel > hardware and audio > Bluetooth setting > display icon on the notification area > apply (or OK) but the icon does not appear
Tried several reboots, no luck
Also, when I click on the devices, it does not show the Xoom tablet which has Bluetooth and can be discovered, nor Microsoft 5000 mouse with led flashing.
Information system > components > network > adapter, the bottom of the table revealed

Name [00000017] device Bluetooth (personal area network)
Card type not available
Unit of product Type Bluetooth (personal area network)
Installed Yes
PNP ID of device not available
Last reset 09/02/2012 18:11
17 index
Service name BthPan
IP address is not available...
And Yes, the used Bluetooth works perfectly fine
 
Now, if I plug a dongle BT everything seems to work well: had the icon and the Tablet, a mouse are listed
Could someone please help me debug this? How can I know for sure that the jury on BT radio is defective? Once I am sure this is the issue, I will disassemble the machine and replace the BT HP 412266-002 module (found on Ebay for $5)
Vista Home Premium / HP Pavilion dv9750ej (with built-in Bluetooth and radio turn on)

Hello

 

You did changes to the computer before the show?

 

Since he used to work, you can try to restore the computer to a date where it worked fine before.

 

 

Reference:

System Restore: frequently asked questions:

http://Windows.Microsoft.com/en-us/Windows7/system-restore-frequently-asked-questions

 

 

 

 

You can contact HP for assistance.
http://h30434.www3.HP.com/T5/notebook-computers/CT-p/notebook

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