my laptop computer vpcsb16fg prints print sensor does not work

I have sony vaio vpcsb16fg notebook and his impression fingerprint sensor does not work as I had sony remote India too but I was told that my laptop is having hardware problem, help and how this problem will be corrected.

Hello Verhoeven.

Try following the steps below and check if it works:

Download and install the driver of fingerprints from here: http://download.sony-asia.com.edgesuite.net/vaio/downloads/Win7Original/20111Q/VPCSB/AUDFPD-00243103...

Then, reinstall software TrueSuite software VAIO Care following all the steps here: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1017143

Then, try to register a fingerprint and check if it works.

Then, perform a restore of the system to an earlier time when it worked very well: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1003813

Then, perform a full system recovery to restore your computer to factory settings. Restart the computer, keep pressing the F10 key continuously, press on enter key at the start of editing option, Recovery Wizard, select start and click on ignore VAIO Care rescue (if you do not want to back up data) to start the system recovery process.

Note: It is necessary to backup all data before performing the system recovery as it erases everything from the computer.

If the problem persists, contact Sony support team in your country to start the service: http://www.sony.net/SonyInfo/Support/

Note: If my post answered your question, please mark it as an "accepted Solution".

Tags: Sony Computers

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