Laptop crashes / freezes after automatic update and reboot yesterday evening

I left my laptop on last night and when I woke up this morning, it was restarted.  I assumed that an update was downloaded and installed during the night, as I put it in place for auto Windows Installer updated to date.  When I tried to stop, would not display the start menu, then I got the message that windows Explorer has stopped working and I got the info to send to Microsoft dialog box.  I chose to send information about the problem, but then I got a message that the error report had stopped working, I wanted to send information to Microsoft... nothing has worked right after that.  The arrow of the mouse move but no program would go, and I couldn't access the start menu to stop.  I tried Ctrl/alt/del but nothing happened.

I forced a restart and booted in safe mode.  I did a system restore to a point marked as an update of windows at 03:00 this morning.  The laptop booted up normally after that; I opened and closed some programs without any problem, so I thought that the problem has been resolved.

I was using the laptop at school (I'm a teacher) and everything was fine until I tried to close Word.  He hung up and I couldn't do anything else.  Yet once, mouse move but nothing else has worked, and I couldn't access the Task Manager.

I did a system restore to the point where I have installed several updates yesterday afternoon.  Has not fixed the problem.  I did a last restoration to a regular point since the day before yesterday... still has not fixed the problem.  I am now running my AVG Anti-virus in safemode, but he still found nothing.

I need help!  I have a HP laptop which is one year (and only 2 weeks after the end of the one year warranty) and I am running Vista with Office XP.  Any help would be greatly appreciated!

I think it's fixed... fingers crossed.

After that start above safe mode, I have restarted in normal mode in order to save what I could and uninstalled a few things.  In the process, I found the place to uninstall windows updates.  There were two listed as installed in 2010 - one is an update of windows and the other was a security update.  I uninstalled both.  I was using my computer all the rest of that day and had no more problems.  I do not know what updates, I uninstalled, but one or both must have caused the problem.  I wish I knew of to do it sooner, but honestly, I think that to do a system restore would be uninstall updates added from this point.  I know better now and I have disabled the automatic updates, so I hope that this will not happen.  Thanks for your help, even if it wasn't what ended up working :)

Tags: Windows

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