Laptop down: hp dm4-3050us clubhouse

My laptop has been a lot of work this morning, now when I go to power, it is a black screen that says "windows loading files" with a below progress bar, then goes to the screen gray, on which I can only move the mouse. I don't know how to get past and I was told it could be the graphics card because he could have become hot (the summer inside all day so heat should not have been so bad).  Given that its a hp I just thought you try to start the hp quick web and that worked! BUT he will not always load things from microsoft. I did exactly the same thing, as I said earlier; screen black then grey. Also when he does that, just until the screen "windows loading files" there is a quick flash of a text on the bottom left of my screen but its too fast to read. Please help me.

My laptop has been a lot of work this morning, now when I go to power, it is a black screen that says "windows loading files" with a below progress bar, then goes to the screen gray, on which I can only move the mouse. I don't know how to get past and I was told it could be the graphics card because he could have become hot (the summer inside all day so heat should not have been so bad).  Given that its a hp I just thought you try to start the hp quick web and that worked! BUT he will not always load things from microsoft. I did exactly the same thing, as I said earlier; screen black then grey. Also when he does that, just until the screen "windows loading files" there is a quick flash of a text on the bottom left of my screen but its too fast to read. Please help me.

Boot mode safe:
http://www.bleepingcomputer.com/tutorials/how-to-start-Windows-in-safe-mode/#Windows7
 
Use system restore to return to a time before the problem exists:
http://www.SevenForums.com/tutorials/700-system-restore.html

Boot into Normal Mode...

Come back and that everyone here to know if it worked.

Tags: Windows

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