Wireless use USB ports locks and prevents the Windows shut down

Hi all. Faced with this one.

Computer is the laptop, HP Pavilion DM4 - 1150ca. 4 GB of Ram, 150 GB HD

OS Win 7 Home Premium 64-bit, SP1 and latest updates installed

Problem: I have 3 ways to connect to the internet: 1 Dongle USB (Device Manager calls "Remote NDIS based internet device for sharing". No problem connecting to the network and to the internet with this device. 2. built in WiFi adapter, "Intel Centrino Wireless - N 1000 and 3. External antenna for high power USB and USB «Realtek RTL8187» adapter Medium 1 and 2, I can normally connect to the network, get decent speed but he declines quickly and then to a random period, usually within a few minutes, I lose my internet connection, and finally my network shows disconnect icon. At this stage all 3 of my USB ports are locked up, removal of the WiFi device does nothing, don't disconnect sound and no USB device is recognized if I try their connection. In addition, Windows will not stop. I get a "shutting down" screen but it stays that way until the expiration time and finally restarts, screen asking if I want to start normally or in safe mode.

Action taken:

Several online sites checked and tried solutions including:

RTL8187 uninstalled and reinstalled several times

Uninstalled and reinstalled HP wireless several times

Deleted (Device Manager, see all) entries while grayed, unused network

So far, no joy, no change. Anyone have any new ideas? Thanks for any help

Hi Raven,

Do you have third-party security programs installed on the computer?

Basically, if the internet works in safe mode and not works in normal mode, not applications or third-party security programs can be in conflict with the drivers from the internet.

As a solution, I suggest to uninstall the anti-virus program and check if it works in normal mode.

Warning: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

Answer with the results so that we can help you even the question.

Tags: Windows

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