Laptop Extended CS6 on the new computer installation problem
Hello.
I hope someone can help me understand how to install CS6 on a new computer. I remember that I first bought CS5 (with a CD), then passed to the CS6 in July 2014, a download, then download and install CS6 extended in February 2015. I don't remember if Extended CS6 was an upgrade ($399?).
I have disabled the older CS5 and CS6 on the laptop, went to my Adobe account > orders, downloaded and installed Extended CS6 and glued in the serial number. I received a message stating: "it is a valid serial number, but it is not a product qualified reference. Please select a product. "In the drop down menu, Extended CS6 was not an option.
I think I need to first install CS5 from the CD, and then upgrade to Extended CS6. However, when I try to run the CD on the new laptop (a Dell 7710, running Windows 7 Pro) I get a message that the Installer failed to initialize. If I try to run the CD on the old laptop (a Dell XPS 16, also running Windows 7 Pro), Setup initializes. So, apparently, the issue is specific to the machine. Anyone has an idea as to how I could get the CD to work on the new machine?
You need not install CS5. Simply enter the serial number when he asks the CS6 Installer.
What he wants is not a "qualified" product, but a qualifying product. That's the one that you upgraded.
Tags: Adobe
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