Laptop HP 15-ac153ca: Please help: code pin/password Incorrect

My laptop had an update and when he was done, he told me my PIN was incorrect, and I can not reset my password because the email associated with my laptop is one that I deleted. I don't even remember the password because I stopped using this email. I only know my pin code but its saying wrong. Please help me I'm if sad at this moment I don't know what to do!

@Hktran10

Recovery wipe data, Yes.

If recovery option can access the OS (and your account), it may apply to you if you want to back up your data before recovery - should you be offered the option, say Yes.

I'm not sure (given the odd circumstances) if there will be problems getting later for (backup) data.  But if asked, say that you want to backup.

Good luck.

Finally, when you get the computer working again, consider using history file to backup your data on an external drive.  History of the available files on Windows 8 and above.

Reference:

Features of Windows - Quick Tour

Section:

  • History of Windows file backups

Oh and make a password reset disk next time.  The smile.

Reference:

Password reset disk

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Tags: HP Desktops

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