Laptop HP ENVY 15 TS: My laptop HP envy 15 TS used power when the AC adapter is connected to the battery inside

My desire to turn with pluged ac adapter and the battery in the laptop... I tried the charger and its fine... the power outlets are also very good... the lamp beside the AED charger on not even when the battery is inside the laptop... as soon as, I get out the battery with the charger plugged, the light comes on then and the laptop then turn on when I press the power button.  It loads for a few seconds and stops when the laptop is turned on without the battery and I have fix the battery in there. I do not understand this because the battery lasted for four hours without plugged the previous night and when he so weak and I wanted to load this problem... pls need your help guys... Thank you

Hi @Manaseh_Tello1,

Please become a member of the HP's Support Forums. I understand that you have a problem with the computer that you want to start with the battery connected. I'll be happy to help you.

Please post the complete product and the operating system on your computer. Check out the following, if you need assistance with this information.
How can I find my model number or product number?
Is the Version of Windows on my computer 32-bit or 64-bit?

Will you please get back to me with the information above, so I can help you better.

Tags: Notebooks

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