Laptop Inspiron 15z 5523 - 3 beeps, black screen

Hey guys

Trying to solve a problem with the laptop Dell of the Madame; which is an Inspiron 15z 5523.

1st thing - it is out of warranty, so need to try an auto fix if possible, otherwise I'm sensing it's maybe time for a new laptop for her as well as advice on data recovery will be appreciated on the line.

Is also worth mentioning that it came on a few days after the installation of Windows 10 - unsure if that is related, but it is worth a mention.

The problem is that, whatever happens, we are faced with a blank black screen, without and without LED backlight anywhere. It has now begun beep 3 times in a row that as far as I can tell from the resolution of the problems (here) is a system board failure.

However, for now I did the following:

  • Allowed battery drain and try to run on current alternative
  • Reset the motherboard (using the method of trombone/reset button)
  • Troubleshooted using the link above
  • Confirmed that it was out of warranty

The main priorities are trying to get this working again once and if not, get the data from the laptop to allow us to get on a new if necessary.

Any help would be greatly appreciated.

Thank you

Jesse

Yahooo! Sort!

Thank you guys for your help! It's really appreciated!

A few things I noticed. With regard to obtaining it restarted when the three beeps are going on:

1. There is no clear instructions "this will always work. Doing the right thing works sometimes and not others.

2. the most consistent method, I had giving rise to compensation not only beeps, but a successful boot was as follows:

a. remove the CMOS battery.

b. remove the main battery or move the little switch under the keyboard (left) in the off position. Just, it disconnects the battery.

c. press and hold the power button to drain the capacitors (now that the cache is disabled, it's just a little... Silver button so you will need a screwdriver or something to easily press it... better an electric screwdriver!)

d. leave the computer in this State for a while. At least 10 minutes, but if you encounter some difficult, do the day after. I have no idea why this delay should be necessary, especially after draining the capacitors, but it seems to help to make it more coherent.

e. replace the CMOS battery, and replace the main battery or drag the little switch under the keyboard to on.

f. even once, wait 10 to 15 minutes. I have no idea why this seemed to help, but he did. Maybe the CMOS battery did something after being reinserted.

g. do NOT connect any USB drive. Insertion of a USB key triggers a start in this case. Instead, you just connect the power cable. This will trigger an early upward. Yet once I have no idea why a power cable is better than from the battery, but it once I managed to do start, was after connecting the power cable.

h. now, he NEVER started first time after connecting the power cable! Instead I let him run for 10-15 seconds, then turns off with the power cable (just a regular... not a helping hand hold). Wait 5 seconds and then again press the power button. Now, it would start upward and within 5 seconds, I see the Dell logo.

Maybe a lot of this is just nonsense "Voodoo", but his seems to be the most coherent way for me.

So two things:

1. never started when the CMOS battery was inside. For centuries I took it out as it was easier to put the PC my remove the power cable and power off of the battery of the switch under the keyboard. But he never actually began without the CMOS battery installed.

2. never started for me with the power cable connected, despite the battery being fully charged.

Now, with the operation of the machine, I did a full factory reset. I don't keep anything. I think it was important, as a precaution against problems later.

If you want to keep the data, then when you're in and running use some backup software. I used a free software called Backerupper. It seems to work.

http://www.backup-utility.com/free-backup-software.html

Most of the time a 'restart' was allowed to do. Just don't make a power down and then power on again. Sometimes the 'restart' not worked or got stuck and I was at the beginning, but generally worked well.

Then the part reflashing. This bit really took me. It seems that there is more than one type of command line! I was trying to make a USB bootable image Win98 and while it would be starting, I couldn't install the new BIOS.

Instead, what you need is to download a program called Rufus

https://Rufus.AKEO.IE/

Configure the partition to Partition MBR to boot UEFI and legasy.

Set to FAT32 file system

Check "create a bootdisk for help.

Box to the right of the "MS-DOS". It's probably already on ISO image, but you want MS-DOS.

It is the MS-DOS which allows for the flash player.

Download the latest Bios from Dell (it's 5523A05.exe) and copy it to the memory stick.

Now paste the memory stick into the USB port on the left side of the computer, the closest of the screen. (It is right next to the HDMI port).

Now, RESTART your PC. As soon as the Dell logo appears, press F12 until the Startup menu appears. Do not wait to see the prompt for F12... I don't think it appears on a restart. So just hit F12 as soon as the Dell logo appears.

Once the BIOS is displayed, there is a list of options. There are "Legasy Boot" options mentioned first, and then "Boot UEFI" under them. In the "Boot Legasy" options, select "USB stick" (or something like that... Sorry I forgot the exact words).

Now, your computer should boot from the memory stick, and displays a prompt C:\.

Type a 5523, 05 /forceit

If all goes well, you will have some instructions on disabling is not your computer and the update will happen and then the computer will automatically reboot and your problems should be more!

This taken... maybe update process 2 minutes... but there were times where I thought it was to do nothing and had crashed. So don't be too nervous. Just let it do its thing.

I hope this has been helpful to others. I really appreciate the help I received here. If nothing else, the encouragement helped keep my spirits alive!

One from a different angle, the customer service Dell never rang me yesterday. But tonight, they called on my phone at home (are requested to call my cell phone). This lady was very nice and said that, as this laptop seem to be completely incompatible with Win 10 as evidenced by many users having issue, he would send a Dell technician to change the motherboard for me for free! At this point, the laptop was running and I was about to try to Flash the BIOS, so I told him that I thought not that it was the motherboard, and she offered send an engineer to look at and diagnose the fault and fix it.

As I was so close to fixing myself I asked him to hold off and check with me tomorrow :) But at least they have offered to help him. A little behind in the offer, but they did end.

So if you are struggling with Technical Support tell them that you are not satisfied with the request to pay for the repair and ask that someone from customer service call you.

Good luck! And thanks again to all who helped me a lot!

Colm

Tags: Dell Laptop

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