HP Envy 15 notebook PC C8P47AV: black screen on laptop and also when I connect to monitor

When I turn on my laptop I can see only a black screen.  I don't quite see the HP logo.  The hard drive seems to be spinninge I can hear the fan and the lights on the wireless and the caps lock are functional; believe so everything works well except the video.  I tried to connect to a monitor via HDMI, but you still get black screen after trying the F4 key.  There is no beep codes or the upcoming diagnostic lights.  Before I lost the video, I had taken the laptop fan because there was a message that he did not work properly.  Turned out a screw was stuck in there.  I removed the screw and replace the fan in.  Everything closed and turned on the laptop - no video.  I tried to re-seating the RAM.  Basically, I would like to see if people think it's the motherboard or the video chip that is the question; in this case, I'm going to buy a new laptop because motherboard costs about $200.  Also if anyone knows if there is a diagnosis of material that I could run that might give some beep codes.  I think that Dell has something where you hold D down and power on the phone to start the diagnostics.  Full disclosure this laptop fell a few times as well, so this problem can only await the right time appear.

@gman2,

Hello and thanks for the display on the HP support forums.  If you can, nothing appears on the screen or enter the bios at all this means you have a hardware problem.  You will need to contact the HP support by phone for repair at this point.

Please use the following link to connect to the appropriate service.

Contact HP support.

Please let me know how things are going.  Thanks again for posting and have a great day.

Tags: Notebooks

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