laptop keyboard unresponsive

my daughter was seized in Word 2007 on his cell phone and said some box option popped up. She clicked OK without reading and now no keyboard keys respond. We rebooted twice and each time the keys work well to type his password. But as soon as any program is open, no button works even though the mouse works fine.  Help!

Hello

Method 1.
I would ask you to uninstall and reinstall the keyboard. In addition, if there is any software installed for the keyboard it is recommended to uninstall and reinstall that.
See the articles below for assistance. For additional help, refer to the article below:
How to manage devices in Windows XP
http://support.Microsoft.com/kb/283658
 
Method 2.

Step A.
Another possibility would be to another installed 3rd party program or application is at the origin of the conflict with this game.
Let us first check if the problem exists in safe mode.
Refer to the article below to start windows xp in safe mode:
http://support.Microsoft.com/kb/315222

Step B.
If the problem does not exist in safe mode, you can configure the computer to clean boot and check. You need to perform a clean boot to find the program that is causing and then disable or remove.
How to configure Windows XP to start in a "clean boot" State
http://support.Microsoft.com/kb/310353/en-us
Note: When you are finished troubleshooting, follow the steps as explained in the article to reset the computer to start as usual.

I hope this helps.

Thank you, and in what concerns:
Shekhar S - Microsoft technical support.

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Tags: Windows

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