Laptop will not print WORD document but print Excel and e-mail.

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  Hi, Jtmcc,

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  http://support.Microsoft.com/kb/189105

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  Hi @Aggie2720

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  Welcome to the Microsoft Answers Forum!

  We would like to know the problem happens only with Word documents. Try to use the Narrator with any other application as a text written on the Notepad or worpad and check.

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  Hey @Ric88xx, welcome to the Forums of HP!

  I'd love to help you with your JO J4680. I understand that you are unable to print from Word, but you can print the PDF and Excel. Please use the following article from Microsoft to solve the problem and I would like to know the results of your efforts: How to troubleshoot printing in Word failures.

  If this resolves the issue, please click Accept as Solution button below. If the problem persists, let me know and I will do everything I can to help. Thank you.

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  I see you are having problems printing of PDF files.  I would like to help!

  I suggest you perform a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

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