HP deskjet 1015: My Hp deskjet 1015 prints word documents, but not of PDF files

I just bought a new Hp deskjet all in a single 1015. It can print word documents, but not file... PDF .Please help

Hi @AmalTalaat and welcome to the Forums of HP!

I see you are having problems printing of PDF files.  I would like to help!

I suggest you perform a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

I recommend also to download and run the HP print and Scan doctor.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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