Laptop will not stop.

My laptop 2 years w / El Capitan upgrade has been great to work for a long time. Now, it does not turn off. I reloaded the OS... any help. Now what?

Hello Pmwilson,

Make sure that all your applications are closed and just go to the Apple menu in the upper right and click Close. If problems persist, try the following hotfixes:

  • Try to determine if a particular application is the source of the problem. If an application crashes when you always stop and cancel it shutdown process can be updated (or reinstall).
  • Perform a software update (open the App Store, then click on updates > update all).
  • Update any software that you have installed outside of the App Store. In general, open the app and choose Help > application or update > update software.
  • Make sure you have FileVault disabled (System Preferences > Privacy & Security > FileVault > turn off FileVault).
  • Open disk utility. Choose the main hard drive and click on check the disc. If there is no problem, click Repair disk.
  • Choose the main volume in disk (below your primary drive) utility and choose verify disk permissions > repair disk permissions.
  • Reset the SMC. Follow this Apple Support article.
  • Back up and reinstall Mac OS X.

Tags: Notebooks

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