Laptop will not stop or sleep

Hello

I recently bought an Acer E5-571-54YJ.

The laptop works very well and fits my needs for the school.

Only problem I have with it is that it will not stop or go into sleepmode.

When I stopped it after a few seconds when the screen goes black I mean the closed disc and fans to stop spinning, but blue remains on. I must then manually turn it off by holding the power button.

Even with its in sleep mode. The light stays on and I can't turn it back on again. I have to first manually stopped in now the power button and then start it upward.

I tried to disable the quick start, but this does not solve the problem.
I hope someone can help me quickly because it's really annoying that I can't put it in mode 'sleep'.

If you want more information, just ask.

Greetings,

Jean-Paul

First of all, make sure that you have the latest version of the BIOS.  If the update to the latest version of the BIOS fixes the problem, then please don't read any more.  If the update to the latest version of the BIOS doesn't fix it, then continue reading.

http://www.Acer.com/AC/en/us/content/drivers#_ga=1.190056232.264310007.1474604665

-------------------------------------------------------------------------------------------------------------------------------------

Do not read anything below, or attempt anything below unless you have the latest version of the BIOS and will always have the problem.

If you have Haswell-ATU as the computer linked below - i5 4210U, then the only two known workarounds I know are using the Intel Management Engine interface driver 8.1 Windows 9.5 or install Intel MEI 11.0.0.1181.   If you have Intel Management Engine interface driver 11.0.0.1146 installed, it would be the problem.

https://UK.hardware.info/product/269206/Acer-Aspire-E5-571-54yj/specifications

http://community.Acer.com/T5/S-and-R-series-laptops/Acer-Aspire-S7-392-power-will-not-turn-off/m-p/3...

http://community.Acer.com/T5/E-and-M-series-laptops/E1-572-won-t-go-into-sleep-any-longer/m-p/405847...

http://community.Acer.com/T5/S-and-R-series-laptops/R3-471T-not-shutting-down-completely-or-turning-...

Internet search or this forum.  There are tens of thousands of messages that describe problems associated with sleep/stop Haswell-ATU and Windows 10 and usually driver boost a/k/a turbo Intel MEI 11.0.0.1146 11.0.0.1146.

Yet once, most people use the 9.5 intel management engine interface driver (a Windows 8.1 driver) as a workaround to resolve the problem.  Go to Device Manager and try to restore.  Roll back may or may not give you the Windows 8.1 driver.  You may need to install it manually.

Tags: Acer Laptops

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