LaserJet 2605dn any size but letter print does not correctly

We had our Laserjet 2605dn for a few years and had no problems printing using different paper sizes, using the XP computers.  However, when you print to the printer of 2605 to using a Windows 7 machine, the printer will not print correctly on letter-size paper.

We try to print using a half-sheet letter or size of the statement (5.5 x 8.5).  We tried printing on 3 different machines to Windows 7, using Microsoft Word and also LibreOffice.  We choose the correct size paper into the printer Preferences dialog box and the print preview shows that it will print correctly.  However, when it prints, it is cropped and we get an error message printed on another sheet of paper: error PCL XL WARNING: IllegalMediaSize.

We tried setting the custom paper size as the size of the statement in the dialog box printer, printing from the status bar, and also the manual feed.  We use the latest driver available through Windows Update and the HP Web site.

Please notify.

I ended up starting completely over.  First I have updated the firmware of the printer even if she showed it was common.  Then I uninstalled and reinstalled the printer on each computer, to have watch online for the driver.  Once it was full, I am able to print correctly on statement and letter-size paper.  Obviously the firmware or drivers have been corrupted or not really updated as indicated.  Thanks for your advice!

Tags: HP Printers

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