LaserJet 5500hdn 64-bit professional driver does not

I support a Laserjet 5500HDN color laser printer and falling on a matter of trying to print private/personal employment that are at the printer until a PIN is entered. We have a mix of 32 bit Win 7 client, 32-bit Win XP and Win 7 64 bit.

I'm running the 5500HDN PCL6 driver (versions 32 and 64-bit workloads in the print queue).

On the side of 32-bit everything works fine. A user can select jobs in the printer properties and select a PIN and the work goes to the printer. However, on 64-bit systems, it does not work. First, the private name is changed to staff. I do not think the questions but wanted to point out. A user on a Win 7 64-bit system can select professional and enter a PIN code, but the job immediately print on the printer. I confirmed this on systems of several users as well as a couple of my test systems. Again, the 32-bit side works.

I even tried to load the driver HP PCL6 universal but again, 32-bit works... 64-bit does not work.

Any ideas?

The product you have seems to be a printer. For the best chance of finding a solution, I would post in the HP Business Support forum!

You will find the Board Commercial Laserjet here.
http://h30499.www3.HP.com/T5/printers-LaserJet/BD-p/BSC-413

This product article is located here:

http://h20000.www2.HP.com/bizsupport/TechSupport/home.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=83875&lang=en&cc=us

I hope this helps!

Tags: HP Printers

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    I hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

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