LaserJet CP1215: Color CP1215 print quality - Windows 8.1

Systematically print very dark colors.  I printed from Word, Adobe PDF viewer and Photoshop all with the same results.   I installed new cartridges and have installed the latest driver.  Since there is no available since Windows 8.1 Toolbox - have not found any way to print the configuration page - hold the results just RESUME button in the gree light of power is flashing but nothing prints.  It seems not to be possible to print a cleaning page.  I'm at a loss what to try to fix this.

I have downloaded and run the HP print and Scan Doctor 4.6 and everything out OK, the test print that comes out seems OK for me but I don't know what it is supposed to look like.  The cyan block seems a little light.

Hi dsouleles,

I see that you have problems with the dark printing. I'd love to help you.

You can adjust the brightness in the application you are printing from, if this isn't a problem with the hardware with the printer.

You use windows built in driver or did you download the Plug-and-Play drivers?

HP Color LaserJet Plug-and-Play package.

Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.

Try and print a self-test on the printer hardware to see if it is a hardware or software problem.

Solving print quality problems. Go to eight Solution: print a configuration page. Is it printed correctly then it would be software related. Let me know the results and how to print the configuration page. Please go well the steps contained in the document. Unfortunately, you'll skip the steps of the box tool.

If the problem is still related software, you can continue with the following steps:

Make sure that the correct paper type is selected in the print driver and he is not in default to unspecified.

Here is a document for the different features in the print driver. Use features in the Windows printer driver.

What kind of paper do you use?

Print and Scan doctor, you may have the option in the upper part, in one of the menus to run a diagnostic test, possibly cleaning and calibration of the printer. Try printing Scan Doctor for Windows and HP. Under how to use diagnostic and printer cleaning services?

Have a great day!
Thank you.

Tags: HP Printers

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