LaserJet M2727nf: LaserJet M2727nf MFD: setting up complete software solution to computer Windows 10

I have a new computer Windows 10.  Connected to my M2727nf via USB, it recognized the printer and base loaded satisfactorily printing software.   I can print successfully.

I want to scan from the MFD also.  I downloaded the 64-bit of Windows 10 on the site of HP software (he was appointed M2727series win7-full-solution - v5.2 - EMEA2).  The software seems to load as expected until the point when the USB cable to the printer must be connected.  In doing so, the button 'Next' at the bottom of the box is still greyed out and cannot be selected.  All I can choose is 'Back' and 'Cancel '.  It seems that the software does not recognize that the USB cable is attached, even if the same USB cable on the same USB port allows you to print as usual.

I tried installation several times and also tried another version of the software (there were four or five versions on the site, with the same name but of different dates, and I started with the most recently downloaded version).

I would be the value of the advice.  Thank you very much.

Hello @TomCR1, hope you are well!

Thanks for joining the HP support forums. It's a good place to find the help you need, other users, HP experts and other support staff.

I understand that you are having problems when trying to analyze. I would like to help.

Let's try to analyze it using App. capture and scanning HP, HP Scan and Capture is a simple and fun application that captures photos or documents from any * your HP computer's built-in scanning device or camera.  These images can be previewed, edited, saved, and shared with other applications.

Go to http://hp.care/2bUVkrw to download and install HP Scan and Capture app.

Hope that helps. Let me know!

See you soon

Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

Tags: HP Printers

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